About this role
ServiceNow's Commercial team is scaling fast, and we need a leader who can match that pace. As Senior Manager for Commercial Sales, you'll own the UK&I Commercial Growth business - leading a team of experienced Account Executives who drive net new logo acquisition and expansion across companies with up to 5,000 employees.
This isn't a back-seat role. You'll coach deals, shape GTM strategy, build partner relationships across UK&I, and work hand-in-hand with Customer Success to drive adoption and accelerate growth. You'll also help define what great looks like for the next generation of ServiceNow sellers.
Team Leadership & Talent Development
Recruit, coach, and inspire a team of Commercial Account Executives focused on the commercial segment up to 5,000 employees across UK&ITake full P&L ownership of the UK&I Commercial Growth businessBuild a performance culture grounded in learning, accountability, and customer impactDesign and run enablement programmes that accelerate ramp, sharpen execution, and create a clear path for seller progressionLead weekly 1:1s, pipeline reviews, and live call coaching to reinforce value-based selling at every stageRevenue Execution & Customer Growth
Drive new business, renewal, and expansion targets - owning the number, not just tracking itLead account planning and territory strategy to maximise whitespace coverage and minimise churnStep in on high-stakes renewals, negotiations, and customer conversations to protect and grow ARREmbed data-driven and AI-powered tools into the team's daily workflow for sharper forecasting and smarter prioritisationPartner & GTM Strategy
Develop strategic partner relationships and co-create an UK&I GTM plan to serve the new business needs of the Commercial customer baseAlign with regional leadership to shape and evolve the Commercial strategy for the sub-5,000 employee segmentOperational Excellence
Maintain CRM rigour and process discipline to ensure forecast accuracy and clean pipeline visibilityPartner with Operations, Customer Success, and Marketing to build a cohesive, integrated go-to-market for the commercial segmentUse performance analytics to surface trends early and drive continuous improvement across sales and renewal motionsPartner with Customer Success to ensure customers realise platform value and are set up for long-term retentionCollaborate with Finance and Legal on renewal terms and commercial structures that balance customer satisfaction with revenue consistency
5+ years in a software or SaaS sales environment, with at least 1–2 years leading or closely managing a sales teamA track record of coaching and developing mid-market sales teams to consistently hit and exceed targetsDemonstrable results across expansion, renewal, and new business in a quota-carrying environmentStrong command of SaaS commercial models and the full customer lifecycle - from acquisition through renewal and expansionSharp communication and stakeholder management skills - you can influence up, down, and sidewaysAn operational mindset: you're comfortable in the data, spot patterns quickly, and act on what you findPassion for developing people and building cultures where accountability and growth go hand in handExperience with AI or automation tools to improve sales execution is a genuine advantage
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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