About this role
SUMMARY
The Field Support & Development Technician plays a dual role in supporting customer deployments and contributing to the development and testing of prototype systems. This position requires a hands-on technician with strong troubleshooting skills, the ability to work directly with customers, and experience in assembling and validating hardware and software solutions. This role supports customer demonstrations, installations, and technical engagements, while also contributing to the design, assembly, and testing of prototype systems and components.
ESSENTIAL DUTIES INCLUDE:
• Assist with on-site and remote installations, configurations, and technical support for customers. Conduct product demonstrations and provide technical guidance during customer engagements. Troubleshoot hardware and software issues in customer environments.
• Collaborate with engineering and sales teams to ensure successful deployments and customer satisfaction.
• Document field activities, issues, and resolutions for internal tracking and improvement.
• Development & Prototyping
• Assemble and test prototype systems, including mechanical, electrical, and software components. Interpret engineering drawings, wiring diagrams, and technical specifications.
• Support R&D efforts by providing feedback on prototype performance and usability.
• Maintain lab tools, equipment, and inventory for prototype development.
• Assist in refining build processes and contributing to product documentation.
• Performs other duties, as assigned.
EDUCATION and/or EXPERIENCE
2+ years of experience in a technical support or prototyping role.
Associate or bachelor's degree in engineering technology, Electronics, or related field.
SUPERVISORY RESPONSIBILITIES:
None
QUALIFICATIONS
Experience creating prototypes is highly desirable
Proficiency in reading and interpreting technical drawings and schematics.
Strong troubleshooting and diagnostic skills.
Excellent communication and interpersonal skills.
Ability to travel up to 50% of the time for customer visits and field support.
LANGUAGE SKILLS
Ability to read, comprehend instructions, correspondence and memos.
MATHEMATICAL SKILLS
Ability to use Industrial Math Skills with proficiency.
Arithmetic
Basic Geometry
Basic Statistics
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.