About this role
ESSENTIAL FUNCTIONS · Schedules PT/OT for the patient within the practice management program based on insurance, patient preference, physician preference, and or location. · Gathers pertinent information from insurance carriers, physicians, and patient charts to make certain of appropriate matching to contracted service providers. · Call patients to schedule PT/OT within the required time as designated by policies and procedures. · Provides ongoing follow-up until successful execution of referral. · Responds to patient questions and complaints as required resolving problems and maintaining high patient satisfaction levels. · Communicates clinical instructions needed for appointments/procedures. · Input required data to GE practice management to include administrative comments and coded notes. · Accurately updates patient information in the practice management system and EMR as well as any changes or additions to the schedule and performs all required documentation of work completed. · Effectively understands and proactively manages and schedules providers with front office personnel. · Schedule appointments in the timeframe that allows for appropriate follow-up and execution of authorization as designated by policies and procedures. EDUCATION · High school diploma/GED or equivalent working knowledge preferred. EXPERIENCE · 1-2 years of PT/OT scheduling experience or related experience. · Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
REQUIREMENTS · Able to complete and manage per department metrics. · Ensure 100% of required certifications and authorizations have been obtained.
KNOWLEDGE · Knowledge of insurance plans. · Knowledge of computer systems. · Knowledge of grammar, spelling, and punctuation to type patient information. SKILLS · Skill in customer service and an understanding of The code of conduct and culture. · Skill in communicating effectively with physicians, clinical staff, hospital staff, and the public. · Skill in establishing good working relationships with both internal and external customers.