About this role
POSITION SUMMARY Provides customer support, sales support, and administrative support for Treasury Services products and services.
The Hours of Operation for our Treasury Services Customer Support Center are Monday through Friday 7:30 am to 7 pm. Must be available to work a flexible schedule.
ESSENTIAL REQUIREMENTS
• Monitors ACH processes and contacts customers when action needs to be taken on unauthorized ACH returns as well as repetitive ACH returns that receive no action from customer.
• Pulls ACH Credit/Risk Limit Comparison Report and ensures all items are in balance and follows procedures to make any corrections needed.
• Answers customer questions in regards to Treasury Services products and services.
• Responsible for product set up through data entry and various communications to supporting operations departments.
• Provides support to Merchant Credit Card Services department.
• Provides customer support to Remote Deposit customers.
• Regular and predictable attendance is an essential requirement of the position.
• Responsible for the completion of all compliance training related to the position.
• Must understand all applicable laws and regulations that apply to the position and comply with the requirements.
NON-ESSENTIAL FUNCTIONS Performs all other duties as assigned.
EXPERIENCE/SKILLS
• One (1) to two (2) years' experience preferred or equivalent experience in a related field preferred.
• Prior Treasury Services or banking experience preferred.
• Good PC skills--proficiency in Microsoft Word and Excel essential.
• High degree of self-motivation and ability to work autonomously.
• Strong customer service.
• Good written and verbal communication skills.
EDUCATION Bachelors Degree preferred.
TRAVEL REQUIREMENTS Ability to travel as needed for meetings, projects, seminars, etc.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
While performing the duties of this job, the employee is required to sit, stand and walk; use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop or kneel. The employee may occasionally lift and/or move up to 10 pounds.
EQUIPMENT MS Office PC, fax, phone and standard office equipment.