About this role
Summary:
The Design Engineer I provides a high level of technical expertise to internal and external customers in a variety of forms that include design assistance, delivering education, and enabling the customer to do business with ScanSource. This role is expected to be an expert in Point of Sale, Barcoding and RFID Technologies and will act as a trusted advisor to the company's customers. This individual will be able to guide a customer through designing the best overall solution to include hardware and software.
Essential Job Duties:
• Researches, recommends, and evaluates customer requirements to ensure the needs of the Business Partner and End User are satisfied.
• Designs and prepares technical configurations, ensuring solutions are accurately aligned with customer specifications, operational requirements and best practices.
• Develops and conducts technical training for sales representatives to enhance product knowledge and solution-selling capabilities.
• Creates technical content and documentation for self-service tools and knowledge resources.
• Regular attendance is an essential function of the Design Engineer I position.
• Other duties as assigned.
Reporting Relationships:
• Operates under direction proportional to experience and technical expertise. Expected to continuously develop knowledge and competencies, enabling increased independence, initiative, and accountability in completing assignments and making technical decisions.
• Reports to Director, Technical Sales Support
Credentials:
Requirements:
• Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field, or equivalent combination of education and/or experience.
• 1-3 years of experience in a presales, technical support, systems engineering, or related technology role.
• Working knowledge of Point of Sale (POS), barcode scanning, label printing, mobile computing, RFID, and associated hardware technologies.
• Understanding of wireless networking concepts, including Wi-Fi, Bluetooth, and device connectivity.
• Ability to design, configure, and document technical solutions that address customer business requirements.
• Knowledge of operating systems including Windows, Android, and embedded device platforms.
• Excellent verbal and written communication skills with the ability to present technical concepts to both technical and non-technical audiences.
• Strong customer service orientation and ability to build effective relationships with sales teams, partners, and suppliers.
• Proficient in Microsoft Office Suite and Salesforce.
Preferred:
• Experience with RFID solution design, tag selection, and reader configuration.
• Familiarity with independent software vendor (ISV) applications supporting barcode and RFID solutions.
• Knowledge of retail, warehouse, manufacturing, healthcare, or field mobility workflows.
• Experience in distribution or working for a partner/reseller.
Physical Requirements:
• May require sitting at computer for long periods of time.
• Minimal lifting may be required.
• An essential function for this position, based on business necessity, is that the employee must be physically in attendance at his/her workstation at the designated company office location during the normal business hours designated for the position.
Compensation:
Total compensation range: $50,000 - $60,000
Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.
While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.
ScanSource, Inc. is an Equal Opportunity Employer
EOE/M/F