About this role
Essential Functions and Responsibilities:
• Lead the day-to-day execution of all casino promotions, drawings, tournaments, kiosks, giveaways, and special events.
• Ensure promotions are conducted accurately, consistently, and in accordance with approved rules, Internal Controls, and Gaming Commission requirements.
• Coordinate all operational aspects of promotional events before, during, and after execution.
• Verify promotional setups, prize inventory, kiosks, signage, promotional materials, and equipment are prepared prior to each event.
• Monitor promotions in real time and resolve operational issues while maintaining a positive guest experience.
• Conduct promotional drawings and prize distributions while ensuring proper documentation and audit controls.
• Maintain promotional calendars, event checklists, and operational timelines.
• Train Promotions Representatives on promotional procedures, customer service standards, kiosk operations, loyalty program functionality, and gaming compliance.
• Educate employees from other departments on promotional mechanics and operational changes.
• Assist guests with understanding promotional rules, kiosk functionality, mobile promotions, offers, drawings, and loyalty program benefits.
• Develop training materials, quick-reference guides, and Standard Operating Procedures (SOPs).
• Conduct refresher training to ensure consistency across all promotions.
• Maintain accurate promotional records and documentation for auditing purposes.
• Ensure promotional prize distributions comply with Gaming Commission regulations and Internal Controls.
• Identify operational risks and recommend process improvements.
• Serve as the operational liaison between Marketing and other casino departments.
• Participate in pre-event planning meetings and post-event evaluations.
• Must maintain the strictest confidence of any and all confidential information.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Deliver exceptional guest service while maintaining professionalism under pressure.
• Resolve guest concerns related to promotions, drawings, kiosks, and loyalty accounts.
• Create a fun, engaging, and welcoming promotional atmosphere.
• Evaluate promotional effectiveness and recommend operational improvements.
• Identify opportunities to simplify processes and improve the guest experience.
• Assist Marketing with testing and implementing new promotional technologies and systems.
• Perform other duties as assigned.
Qualifications/Requirements
To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily.
• Associates degree in Marketing or commensurate experience required.
• Minimum 3 years' experience working promotions/events preferred.
• Prior supervisory experience required.
• Scheduling flexibility and dependability required.
• Excellent quantifiable customer service skills and dependability required.
• Must be able to type minimum of 40 words per minute.
• Ability to operate a personal computer and analyze data.
• Must possess excellent communicate skills.
• Ability to write and speak effectively to the public, employees and customers.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Must be able to be approved for and maintain a valid gaming license.
• Must be able to read, write speak, and understand English. Must be able to respond to visual and aural cues.
• Work nights, weekends and holidays as required.
• Employment is contingent upon a favorable outcome of a background investigation and drug screening.