About this role
About Us:
One of the reasons why we are the nation's leading parking management expert is because we recognize that "people" are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 75 years, we understand what it means to earn "Every Thank You," which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About Us. Our Legacy)
Culture:
We have a strong, distinctive culture – a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.
About the Position:
As a bellperson, you will be the first impression for our guests and an important team player in creating an exceptional hospitality experience. You will provide assistance with luggage, transportation needs, and answer questions about the property and local area. Our bellperson is a vital part of our guest service team and is responsible for ensuring a memorable and comfortable stay for our client's guests.
Accountability
• Assist guests with their luggage, ensuring it is handled carefully and safely.
• Take ownership of the appearance and cleanliness of the lobby area.
Communication
• Greet guests with a warm and welcoming attitude, providing information about hotel amenities and services.
• Communicate effectively with other hotel staff to coordinate guest requests and services.
• Handle guest inquiries and concerns professionally, offering solutions when necessary.
Family
• Foster a sense of unity and teamwork among the staff.
• Assist colleagues in their duties when required, promoting a harmonious work environment.
• Participate in team meetings and training sessions to support professional growth.
Exceptional Service
• Provide exceptional service by assisting guests with special requests and needs.
• Offer recommendations and information about local attractions and services.
• Assist guests with transportation needs, including arranging taxis and shuttles.
• Provide guests with directions and recommendations for dining, shopping and entertainment.
• Anticipate and respond to guest needs promptly and proactively.
Profitability
• Assist in maintaining the overall appearance and cleanliness of the hotel.
• Promote hotel services and amenities to enhance guest experiences and increase revenue for our client.
• Uphold cost-effective practices while delivering exceptional service to guests.
About YOU:
To work at our company, you should possess the following experience and attributes:
• High school diploma or equivalent.
• Previous experience in a customer service or hospitality role is preferred.
• Strong communication and interpersonal skills.
• Physical ability to handle luggage (up to 50 lbs.) and stand for extended periods.
• Positive attitude and a passion for providing exceptional guest experiences.
What We Can Offer You for All Your Hard Work:
• Vacation/Sick Based on a Pro-Rated Basis
• Holiday Based on Hours Worked
• Discount programs
ACE Parking is an Affirmative Action Federal Contractor and Equal Opportunity Employer that encourages applicants who are Protected Veterans of the U.S. Armed Forces, Individuals with Disabilities, Women, and Minorities to apply (EEO/M/F/V/D)