About this role
Join the Sun City Festival Team!
Sun City Festival in Buckeye, AZ is one of Del Webb's premium resort-style HOA communities in the southwest region located in the northwest valley of Phoenix 10 miles west of Surprise. The 31,000 square-foot Sage Recreation Center is the main hub of activity in the community. The amenities feature a clubhouse with a state-of-the-art fitness center, a meeting room, grand ballroom along with a resort-style outdoor pool with cascading waterfalls and lap pool. The community also offers a 9,000 square-foot Wood Shop & Craft Studio. We're looking for an enthusiastic, organized, and service-minded Onsite Administrative Assistant to support our Community Manager and help create an exceptional experience for residents and the community team. In this role, you'll provide day-to-day administrative support and outstanding customer service to homeowners, HOA board members, and onsite staff. If you thrive in a fast-paced environment, enjoy helping people, and love keeping things organized and running smoothly, we'd love to meet you!!
Position Summary:
Primarily responsible for providing administrative assistance to the Community Manager and residents at an on-site property which includes daily customer service to homeowners, HOA board members and other on-site staff.
Position Responsibilities:
• Perform a wide spectrum of administrative duties that are essential to successfully enforcing community Covenants, Compliance & Regulations (CC&R's), provides administrative support and other tasks as directed to On-site Community Manager and other on-site staff members.
• Develops a working relationship with community board members and homeowners.
• Extend top-notch customer service and problem resolution via phone and face-to-face interaction with board members and residents.
• Provide traditional office support by maintaining calendars and appointments, composing correspondence, and creating/maintaining database information.
• Arrange various meetings (times/locations) and prepare all correspondence necessary to notify included parties.
• Assists with community inspections of common areas according to AAM's management contract.
• Work with vendors to provide direction and collect bids per the manager.
• Perform various general accounting duties, including some A/P, A/R, coding of invoices and billing.
• Maintains accurate and current association records.
• Performs other duties as directed by management staff.
Knowledge, Skills & Abilities:
• Ability to multitask and prepare and process large amounts of administrative and customer request items while being detail oriented.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a fast-paced, demanding environment.
• Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet, and e-mail systems.
• Ability to interact and work positively and effectively with homeowners and staff at all levels.
• Advanced communication skills both verbal and written.
• Superior customer service skills and phone etiquette.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.
Physical Demands & Work Environment:
• Primarily sitting at workstation utilizing a computer in an office setting.
• May be required to lift boxes, fill paper trays, and other minor physical office related tasks.
• Walking/driving through community to assist in the inspection of common areas.
• Helping to set up/break down for events and/or meetings as needed.