About this role
Client Services Manager – Hospice | North Bergen, NJ Salary: $55,000–$65,000 annually plus quarterly bonus opportunity based on performance Schedule: Full-time | Fully on-site | Monday–Friday | 8:30 a.m.–5:00 p.m. | No on-call requirement Benefits: PTO, comprehensive benefits, 401(k) match, and quarterly bonus opportunity BAYADA HOME HEALTH CARE is seeking a full-time Client Services Manager (CSM) for our New Jersey Hudson Hospice (NHH) office in North Bergen, NJ. This newly created, fully on-site role will be a central resource for hospice intake, client and family communication, service coordination, and office operations across Hudson County and surrounding areas, including Bergen, Passaic, and Essex counties.
Our NHH team provides compassionate hospice care to clients and families throughout the community. At a meaningful time in life, our hospice professionals help clients experience comfort, dignity, and peace while supporting families with reliability, respect, and heartfelt care.
If you are an organized, upbeat, and flexible service professional who can move quickly, communicate clearly, and stay open-minded through change, this could be the next step in your career. This Client Services Manager position is ideal for someone with strong intake knowledge who enjoys helping families, coordinating care, and making sure a hospice office has the information and support needed to respond well to every referral.
What you’ll do
Manage a high-volume hospice intake process, with referrals received through email, fax, and phone calls
Respond quickly to new referrals and contact clients or families, ideally within 30 minutes or less when possible
Gather required referral information and complete accurate intake forms
Verify insurance and financial information and confirm hospice history when applicable
Confirm that clients are appropriately entered in the electronic medical record (EMR) system
Obtain or confirm physician orders needed for hospice services
Review consents and explain hospice services to clients and families as part of the intake process
Schedule hospice evaluations and coordinate next steps with the Clinical Manager and interdisciplinary team
Serve as a responsive resource and advocate for clients, families, caregivers, and field employees
Coordinate client services, staffing, and scheduling based on client needs, location, availability, and service requirements
Monitor client and employee needs, respond to urgent concerns, and help resolve service or scheduling issues
Maintain accurate and timely client information, service records, employee files, and required documentation
Participate in recruiting field employees from initial inquiry through interview, orientation, and onboarding
Collaborate with office leadership and recruiting partners to anticipate staffing needs and support future growth
Support Day One orientation and ongoing onboarding for field employees
Document and follow up on complaints, incidents, client concerns, and employee issues
Use BAYADA systems and resources to support reliable service delivery, operational excellence, and compliance
Welcome clients, families, visitors, and field employees while helping create a positive, collaborative office environment
Model The BAYADA Way and help build a mission-driven, team-oriented culture
What you bring Required
Strong intake experience and knowledge, preferably in healthcare, hospice, home care, or another service-based environment
Must be comfortable working fully on-site in a collaborative office setting
Strong organization, prioritization, communication, and problem-solving skills
Ability to move quickly and manage multiple competing priorities while responding to clients and families in a timely manner
Upbeat, flexible, open-minded approach and comfort working through change
Strong relationship-building skills and a client-focused approach to service
Comfort using computer systems for documentation, communication, scheduling, and record management
Preferred
Hospice agency experience, particularly hospice intake experience
Experience with referral intake, benefits verification, authorizations, physician orders, consents, or service coordination
Prior management, supervisory, or team-lead experience
Medical Assistant or LPN background
Prior Client Services Manager or similar office-operations experience
Familiarity with Homecare Homebase (HCHB) or similar healthcare documentation and scheduling systems
Spanish bilingual skills
Why join BAYADA
Support a mission-driven hospice team serving clients and families throughout Hudson County and surrounding communities
Join a supportive, values-based nonprofit organization
Help strengthen a growing office by making intake and service coordination more responsive and reliable
Build meaningful relationships with clients, families, field employees, physicians, and community partners
Work from a fully on-site office with covered or indoor parking and an on-site cafeteria
Access hospice-specific training, mentorship, and career growth opportunities
Enjoy paid time off, a comprehensive benefits package, and quarterly bonus opportunity
Make a meaningful difference for clients and families during one of life’s most important transitions
Grow your career as a Client Services Manager within a respected organization
Bring your operational leadership and relationship-building skills to a team that values compassion, accountability, and excellence
Benefits BAYADA offers a comprehensive Total Rewards program designed to support employees with health plan options, flexibility, and long-term financial security. Learn more at https://www.bayada.com/benefits.
Benefits may include:
Medical, dental, and vision coverage
Paid holidays, vacation, and sick time
401(k) with company match
Employer-paid life insurance
Employee Assistance Program
Tuition reimbursement
Apply If you are ready to bring your intake, client-service, and relationship-building skills to a role where you can support clients, families, and field employees, we’d love to connect with you. This Client Services Manager opportunity offers the chance to lead with purpose, strengthen hospice service delivery, and make a meaningful difference every day.
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As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.