About this role
Job Description L4 – Central Operations Designation EXEC MGR Department Central Operations Level L4 Employment Type Full-time Location Pune Reporting Manager Title ASST MGR Language Marathi, Hindi and English Travel No Academic Qualification Any Graduate Work Experience Minimum 2 years of relevant experience Domain Knowledge (Preferable) NBFC, Banking and BFSI Key Responsibilities End End to End handling of RBI Escalations Coordination with customers for end to end resolution Coordination with departments and sharing of RCA Social Media escalation handling Monthly presentation of MIS/PPT Preparation and Updation of SOP’s Process improvement Key Skills Required Technical Skills: Customer centric attitude Excellent communication skills Coordination skills Team and coordination skills Key Performance Indicators Resolution of customer escalations & Complaints within TAT RCAs and Improvement in the processes to control escalations Improvement in customer request resolution % Additional Role Details Work-Schedule 5 Days/week Hiring Local/Pan-India Candidates (On company policy) Additional Comment (if any) -