About this role
Job Description L4 – Central Operations Designation EXEC MGR Department Central Operations Level L4 Employment Type Full-time Location Pune Reporting Manager Title ASST MGR Language Marathi, Hindi and English Travel No Academic Qualification Any Graduate Work Experience Minimum 2 years of relevant experience Domain Knowledge (Preferable) NBFC, Banking and BFSI Key Responsibilities End to End handling of iCRM Closures Coordination with customers for end-to-end resolution Coordination with departments and sharing of RCA Process improvement Monitoring quality of the closures in iCRM Key Skills Required Technical Skills: Customer centric attitude Excellent communication skills Coordination skills Team and coordination skills Key Performance Indicators Resolution of customer escalations & Complaints within TAT RCAs and Improvement in the processes to control escalations Improvement in customer request resolution % Additional Role Details Work-Schedule 5 Days/week Hiring Local/Pan-India Candidates (On company policy) Additional Comment (if any) -