About this role
Your Contribution: As a Warranty Analyst, you will play a critical role in protecting customer satisfaction and product quality by managing warranty claims, conducting product failure analysis, and providing technical support across MAHLE's aftermarket business. You will serve as a key link between customers, Quality, Product Management, Purchasing, and Engineering, helping identify product issues, drive corrective actions, and support continuous improvement initiatives. • Perform product analysis of suspect or used MAHLE parts returned from the Distributor / customer base for failure analysis / Warranty (Labor Claim) compensation. • Create Reports detailing the results of the product analysis and the failure mode of used parts. • Communicate information to Product Management, Plant Management, Quality Assurance, Product Analysts, and Customer Service • Enter claims/requests for analysis into warranty database and create credit authorizations where applicable. • Handle customer inquiries involving product related technical issues • Create and submit Corrective Action Requests (C.A.R.'s) to Mahle purchasing for defective supplier components that result in warranty payments or product nonconformance • Approve / Reject supplier responses for C.A.R.'s initiated by Service Engineering • Answer and process telephone inquiries regarding engine and product specification, application, interchange, installation, and troubleshooting of all MAHLE products. • Perform First Article inspections and report results Your Experience & Qualifications: • 5+ years of experience in the Automotive, Heavy-Duty, or Aftermarket industry. • Strong technical knowledge of engine systems, components, product applications, and troubleshooting practices. • Experience conducting product failure analysis, root cause investigations, and warranty claim evaluations. • Excellent analytical, communication, and customer service skills, with the ability to collaborate effectively across multiple functions • Experience in warehouse, inventory management, automotive aftermarket, or manufacturing environments is preferred. Our Offer: We will provide a collaborative environment working on exciting assignments, along with ongoing personal & career development opportunities, attractive salary & extensive personal benefits. We encourage you to apply even if you don´t meet every single requirement. You may just be the right candidate for this or other roles. After receiving your online application, the interview process will typically be, a screening call followed by Personal Interview(s). For more information about MAHLE and what a career with us looks like for you, click here. Jobs & Career MX |MAHLE #TeamMAHLE is diverse, and we see that as a great advantage! We welcome applications with diverse experiences, backgrounds, and identities. Do you have any questions? [email protected]