About this role
Ready to shape the decisions that drive our business forward? At Hero, our Customer Excellence & Demand Planning team sits at the heart of the business, connecting commercial ambition with operational excellence. As a Demand Planning Specialist, you will play a pivotal role in anticipating market needs, shaping forecasts, and helping our teams make smarter decisions that drive sustainable growth and exceptional customer satisfaction. What you'll achieve Shape Tomorrow's Demand You will analyze market trends, purchasing behaviors, sales performance, and economic factors to build accurate demand forecasts that support business success. Connect Strategy with Execution You will partner with Sales, Marketing, and Sales Strategy teams to capture key market insights and translate them into reliable forecasting plans. Drive Forecast Excellence You will monitor forecasting performance, identify deviations, and champion corrective actions that continuously improve forecast accuracy and business responsiveness. Optimize Supply & Inventory You will collaborate closely with Supply teams to improve inventory management, reduce operational risks, and support cost-efficient production planning. Champion Customer Satisfaction You will contribute to resolving service challenges alongside Customer Service and commercial teams, helping deliver an outstanding customer experience. Lead Continuous Improvement You will identify opportunities to enhance processes, improve efficiency, and strengthen the way demand planning supports business growth. Who you are Data-Driven Decision Maker Bachelor's degree in Business Administration, Industrial Engineering, Statistics, or a related field. You thrive when working with data and enjoy transforming insights into practical business actions. Forecasting & Planning Professional You bring at least 2 years of experience in Demand Planning, Business Intelligence, or analytical/strategic commercial roles. Experience with forecasting software, ERP systems, or statistical tools is considered an advantage. Excel Power User You are an expert Excel user who can confidently manage and interpret large datasets. Experience with Power BI is a strong plus. Cross-Functional Team Player You are fluent in Spanish and have C1-level English proficiency, enabling you to communicate effectively across different teams and stakeholders. You are a true team player who enjoys collaborating with Sales, Marketing, Supply Chain, Customer Service and Finance to turn insights into business decisions and drive shared success. Analytical Problem Solver You combine strong analytical thinking with a proactive mindset. You stay focused under pressure and consistently deliver high-quality results on time. Growth & Improvement Champion You are collaborative, empathetic, and committed to continuous improvement. Previous experience within the food industry or FMCG environment is highly valued. What We Offer Your Growth & Wellbeing Work in a highly collaborative environment connecting Sales, Supply Chain, Logistics, Finance, and Customer Service teams. Opportunity to influence key business decisions through strategic demand planning and forecasting. Exposure to cross-functional projects that support professional growth and development. The Essentials Fixed-term position with a real opportunity to grow with us. We are looking for someone who can make an impact from day one, with the possibility of transitioning into a long-term role based on business needs and performance. Hybrid work model and flexible schedule (with early finish on Fridays, also during summer months). Attractive Compensation & Benefits package. Strong values and a matrix organization where you can make a real difference. Great work environment and amazing people you'll be proud to work with. Our Culture: How We Grow Together Create wow: We dare to do things differently, seek to always win with consumers and customers, and endeavor to be forever relevant and vital to our world. It’s about Curiosity, Innovation and Consumer/Customer Focus. Everyone Hero: We work together in pursuit of our common mission and strategy, strengthening our local businesses by leveraging the power of the collective. It’s about Purpose, Performance and Teamwork. Nourish others: We treat everyone with honesty, care and respect and provide our people, customers and consumers with what they need to thrive. It’s about Honesty, Empowerment, Respect and Diversity. Take responsibility: We make good choices today to build a more sustainable business and environment fit for the needs of tomorrow. It’s about Sustainability, Ownership, Heritage and Quality. Sound like you? Apply Now Important: We only accept applications sent to the designated channels. Please be aware of job offer scrapers; we will not accept applications from other third parties.