About this role
Reporting to the Field Operations Manager (ANZ), you will be responsible for servicing, diagnosing and repairing home appliances across our product range within customer homes and commercial environments.
This is a field-based role where no two days are the same. You'll be provided with a fully maintained company vehicle, tools, training and ongoing support to help you succeed.
Key Responsibilities
• Attend customer service calls across the Perth metropolitan region and surrounding areas
• Diagnose and repair domestic appliances, both in and out of warranty
• Deliver exceptional customer service in line with company standards
• Accurately complete service reports and job documentation
• Manage van stock and spare parts inventory
• Process payments for non-warranty repairs when required
• Maintain a safe working environment and adhere to all OH&S requirements
• Build positive relationships with customers and service partners
• Participate in ongoing technical training and development
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About You
We're looking for someone who enjoys technical problem solving, takes pride in their work and is passionate about delivering great customer experiences.
Skills & Experience
Essential
• Previous experience in appliance servicing, electrical repairs, trade services or a related technical field
• Strong fault-finding and diagnostic skills
• Excellent communication and customer service skills
• Current unrestricted Australian Driver's Licence
• Full Australian working rights
• Ability to work independently while managing a mobile service schedule
Highly Regarded
• Type A Gas Servicing Licence (preferred but not essential)
• Electrical Disconnect/Reconnect Licence
• Experience repairing domestic appliances
• Trade qualification in electrical, refrigeration, gas fitting or a related field
Personal Attributes
• Customer-focused and professional
• Strong attention to detail
• Reliable and self-motivated
• Well presented with excellent interpersonal skills
• Practical problem solver with a strong technical aptitude
What's on Offer
• Competitive salary package
• Fully maintained company vehicle
• Mobile phone and tools provided
• Ongoing technical training and development
• Supportive team environment
• Opportunity to work for a leading global manufacturer
• Career growth opportunities within a well-established organisation
Apply Now
If you're looking for a hands-on technical role with variety, autonomy and the support of a market-leading organisation, we'd love to hear from you. Apply today with your resume and a brief cover letter outlining your experience and suitability for the role.