About this role
We are currently looking for an intern to start in November 2026 for a period of six months. About the Role As part of the Front Office Team, this internship offers a unique opportunity to gain hands-on experience across the entire Front Office operation, including the Front Desk, Executive Lounge, and Switchboard. The successful candidate will develop a comprehensive understanding of guest service delivery while supporting various areas of the department.
Forming part of the Front Office Team, the duties include:
• Welcoming guests to the hotel and ensuring an enjoyable and hassle-free stay. • Assisting guests at the Front Desk with check-in, check-out, and general enquiries. • Supporting operations within the Executive Lounge and delivering exceptional service to our valued guests. • Handling incoming calls and guest requests through the Switchboard in a professional and efficient manner. • Maximising revenue through Rooms and Food & Drink upselling while contributing towards departmental targets. • Handling guest comments, enquiries, and concerns, always aiming to exceed expectations. • Performing general Front Office duties and administrative tasks as required. • Developing knowledge and practical experience across all key Front Office functions.
Qualifications: To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:
• Ability to work effectively as part of a team. • Excellent attention to detail. • Positive and enthusiastic attitude. • Good time management and organizational skills. • High level of punctuality and reliability. • Passion for customer service and hospitality. • Willingness to learn and develop across multiple Front Office areas. Languages:
• High level of English, both written and spoken. • Knowledge of additional languages would be considered an asset.