About this role
Hilton Malta is recruiting for a Customer Sales Agent (Receptionist) on Part-Time basis, within the Front Office Department. As the first and last point of contact for our guests, the Customer Sales Agent plays a vital role in creating exceptional and memorable experiences while reflecting Hilton's commitment to hospitality excellence. The successful candidate will demonstrate professionalism, attention to detail, and a genuine passion for delivering outstanding guest service.
The position will assist in the following:
• Deliver a warm, professional, and personalized welcome to all guests, ensuring an exceptional arrival and departure experience.
• Perform efficient check-in and check-out procedures in accordance with Hilton brand standards and operational procedures.
• Build positive relationships with guests by anticipating needs and exceeding expectations throughout their stay.
• Promote hotel facilities, services, room categories, dining outlets, and special offers to maximize guest satisfaction and revenue opportunities.
• Handle guest enquiries, requests, and concerns promptly, professionally, and effectively.
• Resolve guest complaints with empathy and efficiency, ensuring a positive outcome and recovery of the guest experience.
• Maintain accurate guest profiles, reservation details, billing information, and cashiering records.
• Coordinate closely with Housekeeping, Engineering, Reservations, Food & Beverage, and other departments to ensure seamless service delivery.
• Ensure all guest interactions comply with Hilton's service standards, policies, and procedures.
• Support the Front Office operation in achieving departmental objectives, guest satisfaction targets, and revenue goals.
• Maintain a professional appearance and represent the Hilton brand with integrity at all times.
• Contribute positively to a collaborative team environment and support colleagues when required.
The ideal candidate will possess:
• A genuine passion for hospitality and exceptional customer service.
• Excellent communication and interpersonal skills.
• A positive, energetic, and professional attitude.
• Strong problem-solving abilities and attention to detail.
• The ability to remain calm and professional in a fast-paced environment.
• Strong organizational and multitasking skills.
• Confidence in handling guest interactions and resolving challenging situations.
• Proficiency in Microsoft Office applications and hotel management systems.
• Minimum one year of experience in a Front Office, Guest Relations, or customer-facing role, preferably within a five-star hotel environment.
• Excellent command of spoken and written English.
• Flexibility to work shifts, including nights, weekends, and public holidays.
• Eligibility to work in Malta.
The following will be considered an asset:
• ITS qualification or equivalent certification in Hospitality Management.
• Previous experience with Opera Cloud or Opera PMS.
• Knowledge of Maltese.
• Additional languages, particularly Italian, French, German, Russian, or Spanish.