About this role
As a Credit Operation Executive, you will play a vital role in our company's back-office operations. Your primary responsibility will be to handle credit-related inquiries and provide excellent customer service. You will be the first point of contact for customers seeking assistance with their credit operations, ensuring a positive and efficient experience.
• Handle customer inquiries and provide accurate information regarding credit operations. • Process and review credit applications, ensuring compliance with company policies and regulations. • Maintain and update customer records, ensuring data accuracy and confidentiality. • Collaborate with other departments to resolve complex credit-related issues and provide timely solutions. • Monitor and analyze credit performance, identifying areas for improvement and implementing strategies to enhance customer satisfaction. • Stay updated with industry trends and best practices in credit operations to enhance service delivery. • Provide regular reports and insights on credit operations to the management team, contributing to strategic decision-making. • Train and mentor junior team members, ensuring a high level of customer service across the department. • Ensure compliance with legal and regulatory requirements in credit operations. • Actively participate in team meetings and contribute to continuous process improvement.
• A bachelor's degree in business, finance, or a related field is preferred. • Minimum 2 years of experience in a similar role, preferably in the BFSI industry. • Excellent communication and interpersonal skills, with a customer-centric approach. • Strong problem-solving abilities and a proactive mindset. • Proficiency in using MS Office and other relevant software for credit operations. • Ability to work independently and manage multiple tasks simultaneously. • Analytical skills to interpret data and provide insights for decision-making. • A results-driven and detail-oriented approach to work. • Willingness to learn and adapt to new technologies and processes. • A positive attitude and a passion for delivering exceptional customer service.