About this role
Salary: £35,000 - 45,000 per year
Requirements: We want someone who has run IT for a small business before and is comfortable working with a small team.We want someone with 2 years in an IT support/sysadmin role, ideally MSP or SMB.We want solid Microsoft 365 and Entra ID administration experience.We want hands-on experience with both Windows and macOS management.We want Azure experience, or a strong desire to build it.We want genuine security experience, including handling incidents, hardening environments, and doing Cyber Essentials, or the ability to get us through it.We want good communication skills with non-technical people.Bonus: scripting experience in PowerShell or Python.Bonus: ISO 27001 exposure.Bonus: interest in AI tooling. Responsibilities: We will have you as the first point of contact for around 20 staff, both office-based and remote.We will have you keep the systems our team relies on running securely.We will have you manage Microsoft 365 end to end, including Exchange, Teams, SharePoint, licensing, and Power Automate flows.We will have you set up and manage Windows and Mac devices using Intune and Apple Business Manager, including encryption, patching, and approved-app policies.We will have you handle cybersecurity for endpoints and email using ESET, Mimecast, and Datto RMM.We will have you monitor alerts, investigate and respond to incidents, and run staff awareness training.We will have you manage backups for Microsoft 365 using Veeam and test restores.We will have you administer Azure and control costs, plus support our Google Maps API project.We will have you manage networking, including firewall, Wi-Fi, VPN, DNS, domains, and broadband supplier.We will have you manage identity and access, including MFA, least privilege, and joiners/leavers/role changes.We will have you maintain Cyber Essentials and ISO 27001 controls, evidence, and audits.We will have you maintain documentation, asset registers, and business continuity planning.We will have you lead the handover from our current provider in your first few months. Technologies: AIAPIAzureFirewallSupportmacOSMicrosoft 365PowerShellPythonSecuritySMBSharePointVPNVeeamWindowsOffice 365Cloud More:
We are TOM Intelligence Ltd, building AI-integrated software that runs real businesses, starting with Xtra Mile Couriers, where dispatch, tracking, and invoicing all run on our platform. We are a small, technical team bringing our IT in-house after years with an outsourced provider, and this role will own that function. We offer real ownership from day one, a modern stack, no ticket queue bureaucracy, and a workplace where IT sits next to the product rather than in a basement. The role is based in person at our Unit 1 Merlin Business Park location in Manston, Ramsgate, with full-time or part-time options and benefits including casual dress, company events, free parking, and on-site parking.
last updated 38 week of 2026