About this role
Salary: £37,000 - 37,000 per year
Requirements: 2–4 years in a hands-on technical support role, in an MSP or supporting internal IT in a medium to large organisationSolid Microsoft grounding: Windows Server, Active Directory, Group Policy, DNS/DHCPMicrosoft 365, Entra ID and Intune administration; Exchange Online including hybridNetworking fundamentals: TCP/IP, VLANs, VPNs, routing and switching, and firewall configurationExperience with endpoint management, patching, antivirus and EDRFamiliarity with virtualisation and backup and disaster recovery conceptsThe initiative to research unfamiliar problems and see them through rather than passing them onClear communication with clientsFull UK driving licence for occasional site visitsUseful but not essential: PowerShell scripting, Windows 11 and Autopilot deployment, experience with a PSA or RMM platform, and any of MD-102, MS-900, AZ-900, CompTIA Network+/Security+ or ITIL Foundation Responsibilities: Take escalated tickets from 1st line and own them through to resolutionTroubleshoot across desktops, servers and networksSupport Windows Server, Active Directory, Group Policy, DNS/DHCP and file/print servicesAdminister Microsoft 365, including Exchange Online, SharePoint, Teams, OneDrive, Intune and Entra IDConfigure and troubleshoot firewalls, switches, routers and VPNsMonitor backup and disaster recovery, patching and security complianceSupport project delivery, including migrations, infrastructure upgrades and cloud transitionsHandle client onboarding, infrastructure audits and documentationWork tickets through our PSA to SLA, with accurate notes and time logs Technologies: Active DirectoryAzureCloudFirewallSupportITILMicrosoft 365MobileNetworkPowerShellSecuritySharePointTCP/IPWindowsOffice 365DevOps More:
We are Gardner Systems, a Liverpool-headquartered technology company solving technology problems for UK businesses since 1985. We work with close to 300 clients, from SMEs to household names, across IT support, Microsoft 365 and Azure, connectivity, VoIP and mobile, cybersecurity and Cyber Essentials. We have grown six-fold in the last four years and are still growing, so we are building the team out rather than backfilling it, with genuine room to move. This Level 2 Engineer role is mostly remote with occasional client site visits, and we offer hybrid working with our Liverpool city centre office, one day a week from home after probation, funded training and certifications, a defined route from Level 2 to Level 3, private medical insurance, company pension and regular company events.
last updated 38 week of 2026