About this role
Salary: £26,437 - 26,437 per year
Requirements: Experience in technical support, EV, electrical or networking roles is advantageous.Strong customer-facing experience.Hardworking, dedicated and motivated to succeed.Ability to stay calm, organised and focused under pressure.Confident multitasker, managing competing priorities effectively.Strong problem-solving skills with a proactive approach.Excellent communication skills, both verbal and written.A true team player who collaborates and supports colleagues.Eagerness to learn, develop and grow technical skills.Ability to commute to Burton-On-Trent, Staffordshire or relocate before starting work.Technical support experience: 1 year preferred.Customer service experience: 1 year preferred.United Kingdom work authorisation required.Burton-On-Trent, Staffordshire location preferred. Responsibilities: Be the first point of contact for customers with technical queries.Apply product knowledge to quickly identify solutions for customers.Provide clear, step-by-step guidance to solve customer queries.Log and track all customer interactions in the CRM system.Escalate complex issues to engineers when needed.Work closely with other departments to enhance the customer journey.Report recurring issues and FAQs to the Technical Manager to improve processes.Deliver a high standard of customer service, ensuring queries are handled professionally and efficiently.Drive positive customer feedback across Trustpilot, Google and other platforms. Technologies: CRMSupport More:
We are Project Better Energy, on a mission to make renewable energy accessible to everyone. We specialise in green technology through Project Solar UK, Project EV and Project CÜRV, with the goal of helping create a carbon net-zero, eco-friendly future by providing high-quality products and services. This temporary Technical Support Advisor role supports Project EV and offers a salary of £26,436.80 pro rata, Monday to Friday hours of 8:30am to 5:00pm, 40 hours per week, and 25 days holiday plus bank holidays pro rata. We also offer a wide range of employee benefits, including an Employee Assistance Programme, MetLife GP24, PowerPerks discounts, Cycle to Work Scheme, LMS learning tools, apprenticeship programmes, pension salary exchange, financial guidance, enhanced maternity leave, free eye tests and private healthcare at the employees own expense. The role is based in Burton-On-Trent, Staffordshire and is in person.
last updated 38 week of 2026