About this role
Salary: £? - ? per year
Requirements: ITILv4 FoundationLinuxNIFIActive Directory (ADDS)DNSNetwork routingIPSEC / CryptoPKI (certificate management)Cisco IOSDockerJira (custom plugins)RSAVMWareMySQLMongoELK StackNetworks and infrastructure Responsibilities: We are part of a small team of 1-2 support engineers providing day-to-day support and ongoing support strategy for a complex, multi-technology application.We ensure conformance with functional and non-functional requirements in line with defined Service Level Agreements.We ensure successful implementation of requested system changes.We manage incidents, problems, service requests and changes.We keep service management tool records accurate, up to date, and linked to related records where required.We maintain a positive relationship with the client by being proactive and implementing agreed solutions.We arrange and administer visits to client datacentres across the UK for change implementation and incident resolution.We liaise effectively with client and subcontractor teams at both technical and business levels.We diagnose service delivery issues and initiate actions to maintain or improve service levels.We manage and mentor Application Support Engineers, providing guidance and support in systems technologies.We act as an Application Support Engineer when required.We deliver small enhancements through our application support team.We assist with larger enhancements by liaising with application development and/or subcontractor teams.We support the Service Delivery Manager with scoping, estimating and risk assessment of enhancements.We report to the Service Delivery Manager on the performance of our part of the system and service.We produce accurate Service Reports in a timely manner.We produce Critical Incident Reports for major outages accurately and on time.We maintain technical, process and tracking documentation.We work with the Service Delivery Manager and the client to identify and manage service-related risks, assumptions, issues and dependencies.We ensure continual service improvement by identifying and managing technical and process improvements.We ensure our team undertakes proactive application management activities such as system health checks, capacity management, patching, data purging, automated monitoring configuration and trend analysis.We ensure effective team interaction with teams introducing new services or changes to the service.We ensure effective team interaction with client and subcontractor teams regarding support activities and issues.We ensure team members have the required knowledge, skills and access to fulfil their role.We seek out opportunities for Change Requests or improvements and highlight these to the Service Delivery Manager and Account Management.We carry out incident identification and logging, including categorization, prioritization, diagnosis, investigation, resolution, recovery, closure and post-incident review. Technologies: Active DirectoryCiscoDockerELKSupportJIRALinuxMySQLNetworkVMwareiOSAIIncident Management More:
We are offering an Application Support Engineer role on a 6-month, on-site assignment inside IR35, with a day rate of £750-£850. The role sits within a small support team working on Double Trigger, a complex multi-technology application, with infrequent visits to client sites across the UK. We are looking for someone proactive, adaptable and able to work independently with minimal line manager direction, supporting application changes, service improvement and client-facing delivery across a high-complexity environment.
last updated 38 week of 2026