About this role
Salary: £45,000 - 55,000 per year
Requirements: Enterprise Wi-Fi troubleshooting and supportLAN/WANTCP/IP, DNS, DHCP, VLANs and VPNsSwitches, routers, firewalls and wireless access pointsTeam leadership experience Responsibilities: Lead, mentor and develop a team of Service Desk Analysts and Support Engineers.Manage resource planning, staff rotas and workload allocation.Assist with recruitment, onboarding and training initiatives.Create a positive, collaborative and customer-focused team culture.Conduct regular performance reviews and coaching sessions.Oversee daily Service Desk operations.Ensure tickets are managed effectively and within SLA targets.Monitor queues, workloads and escalation paths.Coordinate responses to high-priority incidents.Maintain excellent documentation and ticket quality standards.Act as the senior escalation point for customers and engineers.Resolve complex technical and service-related issues.Drive high levels of customer satisfaction.Communicate effectively during incidents, outages and service-impacting events.Identify recurring issues and implement preventative measures Technologies: SupportLANTCP/IP More:
We are offering a hands-on IT Support Team Lead role based in Central London, working from our office five days a week. In this position, we lead a team of 4 Support Engineers and take responsibility for the day-to-day management of the Service Desk, service quality, customer satisfaction, and continuous improvement across the support function. The salary for this role is £45,000 - £55,000.
last updated 38 week of 2026