About this role
Salary: £28,000 - 29,500 per year
Requirements: Previous Service Desk or IT support experience preferredExperience with Active Directory (on-prem and Entra)Experience using Intune and AutopilotExperience managing Exchange Online / Microsoft 365 mailboxesRelevant IT qualifications such as CompTIA, or working towards themExcellent communication skills and the ability to explain technical issues clearly to non-technical usersStrong problem-solving skills and attention to detailAbility to prioritise, multitask and meet deadlinesA collaborative team player who can also work independentlyA genuine passion for delivering great customer serviceFirst line support experience: 1 year preferred Responsibilities: Act as the first point of contact for IT queries via phone, email and service desk ticketsDiagnose and resolve common hardware, software and user issuesSupport Windows 10 and 11 desktops and laptopsManage and progress tickets through the IT Service Desk in line with agreed SLAsInstall, configure and support business applicationsSupport Microsoft 365 and Exchange Online environmentsWork with Intune, Entra and Autopilot to manage devices and usersBuild and provision laptops, mobile phones and user equipmentMaintain the IT asset register and documentationUpdate the IT knowledgebase and improve support processesEnsure IT services align with information security standardsKeep users informed through clear communication and updatesContribute to out-of-hours support when requiredOccasionally visit other office locations to provide onsite support Technologies: Active DirectoryHardwareSupportMicrosoft 365MobileSecurityWindowsOffice 365 More:
We are a growing IT function within a national utilities organisation, offering a full-time office-based role in Livingston. We provide a supportive and inclusive culture with a strong team ethos, competitive salary plus annual performance bonus, 30 days holiday including bank holidays rising to 35 days with service, and a range of benefits including company pension, cycle to work scheme, employee discount, free parking, life insurance, on-site parking, paid volunteer time, referral programme and sick pay. This is a chance to build your IT career in a stable and growing business while making a real difference to colleagues across the organisation.
last updated 38 week of 2026