About this role
Salary: £27,500 - 30,000 per year
Requirements: IT support and problem-solving experience across a range of technologies and solutionsExperience supporting, building and configuring Microsoft Windows-based PCs, including Active Directory and MS O365Advanced Excel skills, including data manipulation, working with CSV files and macrosExcellent communication and problem-solving skillsComfortable working in high-pressure situationsTeamwork and collaboration skillsCustomer-focused, can-do attitudeGood knowledge of business processes within the 3PL/logistics sectorExperience using IT Service Management/helpdesk ticketing solutionsSQL writing experienceExperience using and/or supporting Warehouse Management Systems and Carrier Management SystemsIT support and helpdesk experienceITIL Foundation certificateRight to work in the UK and ability to complete a Basic DBS checkAbility to provide references covering the past five years of employment historyAbility to work in English and understand spoken and written work instructions, health and safety guidance, and discussions with managers or colleagues Responsibilities: Provide 1st line IT support to internal business users and external clientsCarry out system administration, maintenance and support for deployed business-facing applicationsProvide on-site hardware supportDeliver remote support and troubleshootingSupport internal projects as assignedMaintain good working relationships with internal and external stakeholders and third-party IT service providersParticipate in the out-of-hours on-call support rotaTravel to our sites in line with business needs and our home-working policy Technologies: Active DirectoryExcelHardwareSupportITILSQLWindowsOffice 365 More:
We are ILG, an award-winning, market-leading 3PL specialising in high-quality order fulfilment and delivery services for premium brands in the beauty, fashion and wellbeing sectors. We invest in training and development, recognise and reward achievements, and create opportunities for progression within our fast-growing business. This role is based in Hardingstone, Northampton, working Monday to Friday, 9am to 6pm, 40 hours per week, with a salary of £27,500 to £30,000 per annum depending on experience. We offer a discretionary company bonus scheme, pension, life assurance, Healthshield Cash Plan, Discount Perks, 22 days holiday plus Bank Holidays rising to 25 days, birthday leave, free on-site parking, employee awards, regular social events, an employee assistance programme, cycle to work scheme, enhanced maternity and paternity leave, and the opportunity for hybrid working up to 50/50 remote/office working after successful probation in line with our policy.
last updated 38 week of 2026