About this role
Salary: £26,500 - 26,500 per year
Requirements: We are open to candidates from a variety of backgrounds, and you do not need years of commercial experience.You should have a genuine interest in technology and a desire to build a long-term career in IT.You may have an IT-related degree, apprenticeship or qualification.You may have previous experience in a Service Desk, Helpdesk or IT Support role.You may have built or repaired your own PCs or laptops.You may have experience gained through education, placements, volunteering or personal projects.Ideally, you will have a good understanding of Microsoft Windows.Ideally, you will have knowledge of PC and laptop hardware.Ideally, you will have strong problem-solving skills.Ideally, you will have excellent communication and customer service skills.Ideally, you will have a proactive attitude and willingness to learn.A full UK driving licence and access to a vehicle is preferred. Responsibilities: Provide IT support to users via phone, email and face-to-face.Diagnose and resolve desktop, laptop, hardware and software issues.Set up and configure new user devices.Support Windows-based environments.Assist with user account administration and access requests.Escalate more complex technical issues where appropriate.Maintain accurate records within the IT service desk system.Support IT projects and technology rollouts across the business.Occasionally travel to company sites if required. Technologies: HardwareSupportWindows More:
We are a well-established organisation in Leeds with a growing support team. You will join a team of four IT professionals supporting around 400 users across 25 UK sites, giving you a great environment to learn, develop and gain hands-on experience across a broad range of technologies. This is a permanent, full-time role with a salary of £26,500 plus bonus, company pension, life insurance, 23 days annual leave plus bank holidays, increasing holiday entitlement with length of service, free on-site parking, ongoing training and development opportunities, and clear career progression within IT. The role is on-site in Leeds five days per week for the first three months, with hybrid working thereafter at three days on-site and two days remote.
last updated 38 week of 2026