About this role
Salary: £10,000 - 65,000 per year
Requirements: Strong technical background with previous Level 2 IT support experienceConfident troubleshooting and technical escalation capabilityStrong written and verbal customer communication skillsAbility to work with technical and business stakeholdersBackup or DR exposure including Rubrik, Druva, Zerto, Commvault or NetBackup would be advantageousVMware, Hyper-V, Nutanix, Azure or AWS knowledge would be advantageousMicrosoft 365, Windows Server or Linux knowledge would be advantageousPowerShell scripting and automation skills would be advantageousITIL awareness would be advantageous Responsibilities: Act as a Level 2 escalation point for Level 1 supportTroubleshoot straightforward and complex technical issuesReview application logs and identify technical resolutionsEscalate issues to vendors and manage them through resolutionCommunicate effectively with customers and partnersPatch and update applicationsImplement technical changes and service requestsComplete client data restoresConfigure and maintain monitoring and alertingProduce accurate technical documentationAdminister Rubrik, Druva, Zerto and Commvault applicationsManage escalations into Level 3 support Technologies: AWSAzureHyper-VSupportITILLinuxMicrosoft 365NutanixPowerShellVMwareWindowsOffice 365Cloud More:
We are a specialist data protection and managed services provider supporting organisations with enterprise backup technology, data recovery and ransomware resilience. Due to growth in our customer base, we are expanding our technical support capability and looking for a Data Protection Specialist to join our Service Operations function. This remote role includes quarterly travel to London and offers direct customer exposure, hands-on technical ownership and the opportunity to develop further within a specialist technical environment. Our benefits include investment in training and development, 25 days holiday plus your birthday, health insurance, enhanced maternity and paternity policies, holiday carry-over options, flexible working options and early Friday finishes during July.
last updated 38 week of 2026