About this role
Salary: £48,000 - 51,000 per year
Requirements: Degree in Computer Science, Information Systems Technology, Management of Information Systems, or significant proven experience in an enterprise business environment providing critical server/infrastructure 3rd line supportWorking knowledge of cloud services and SaaS operating models would be highly desirableIndustry qualifications such as Microsoft, Cisco, and ITIL would be highly desirableExperience supporting a comprehensive range of ICT servicesSignificant working knowledge of Microsoft architectures, ideally at enterprise levelSubstantial working knowledge of Microsoft Active DirectorySignificant experience working with enterprise networks, including TCP/IP, DNS, DHCP, VLANs, VoIP, VPNs, and enterprise firewall securityExperience with Microsoft cloud services such as Office 365 and Azure / Entra, and Microsoft Exchange would be a distinct advantageConsiderable working knowledge of Cisco networking device configuration and security, including switches and routers in a corporate network environmentConsiderable working knowledge of server virtualization technologies, VMware and/or Microsoft Hyper-V or othersOrganisational skills with the ability to prioritise workloads, meet deadlines, and work under pressureAbility to play a major role in ICT technical projectsAbility to identify technical problems and offer logical solutionsCurrent, valid driving licence requiredAbility to travel across the Hereford and Worcester region occasionallyWorcester must be an easy daily drive, ideally less than an hour each way Responsibilities: Support, develop, and maintain core business-critical systemsWork with Microsoft Office 365, Azure, Entra, Active Directory, virtualisation platforms, system backups, file system access, SharePoint Online, and network access perimeter and securityParticipate in the out-of-hours ICT Senior Engineering rota, currently covering 1 in 5 weeksPlay a major role in ICT technical projectsIdentify technical problems and provide logical solutions Technologies: Active DirectoryAzureCloudCiscoFirewallHyper-VICTSupportITILLESSNetworkOffice 365SecuritySharePointTCP/IPVMware More:
We save lives. Our work matters every day, and the people who thrive with us value that impact as a significant part of who they are. We support growth in ways that often surprise people and those around them. This is an office-based role, not remote, with Worcester needing to be an easy daily drive. If you are passionate about technology as a learning enabler, a business enabler, and a vehicle to safeguard life itself, we would like to hear from you.
last updated 38 week of 2026