About this role
Salary: £50,000 - 120,000 per year
Requirements: We have experience in IT Service Management, governance, operational resilience, or technology control environments.We have experience with ITIL and COBIT.We have knowledge of financial services regulations and control frameworks, including DORA, FCA/PRA Operational Resilience, ECB ICT expectations, and SOX.We have strong IT Service Management governance experience within a complex, regulated technology environment.We have excellent stakeholder management, reporting, analytical, and influencing skills.We can challenge effectively and drive accountability across Technology teams. Responsibilities: We are responsible for the operational delivery, execution, and continual improvement of the IT Service Delivery Governance function across EMEA Technology.We support the IT Service Delivery Governance Lead.We ensure IT Service Management governance, operational resilience requirements, regulatory obligations, audit commitments, and technology control frameworks are effectively implemented, monitored, and embedded across the organisation.We provide operational governance oversight across the 17 ITIL Service Management practices.We support governance over services linked to Important Business Services, Critical Important Functions, resilience, audit, regulatory remediation, and control effectiveness.We produce governance reporting, management information, maturity assessments, KPIs, KRIs, and assurance outputs for senior stakeholders and executive committees. Technologies: EmbeddedICTSupportITIL More:
We are an investment banking organisation in London city offering a permanent IT Service Delivery Operational Governance Manager, Vice President role with a hybrid working model of 50/50 home and office. We are expanding our IT Service Management team and offer a role with significant responsibility and opportunity from day one, plus a salary, pension, and bonus.
last updated 38 week of 2026