About this role
Salary: £26,000 - 30,000 per year
Requirements: At least 3 years of experience working on a helpdesk or in IT supportSolid foundation of IT knowledge with experience and understanding of helpdesk supportGood verbal and written communication skills with a customer-focused attitudeKnowledge of ticket systems and data entryExperience with monitoring systems and remote accessAbility to work with PC/laptop hardware, identify components, and replace themGood Microsoft 365 knowledge, including Active Directory, Office, Exchange, and AzureKnowledge of Windows operating systems, installation, and troubleshootingBasic server and infrastructure knowledgeKnowledge of networking and network hardwareFull UK driving licence and use of a car when required preferredEnglish language requiredUnited Kingdom work authorisation required Responsibilities: Join our 2nd-line help desk team and support customers with day-to-day IT needsHandle customer support requests via phone, email, and ticketsDeal with escalations within the helpdeskSupport customer requirements, projects, maintenance activities, and out-of-hours cover when requiredParticipate in a weekend on-call rota and respond to incidents outside normal business hours when on call Technologies: Active DirectoryAzureHardwareSupportMicrosoft 365NetworkWindowsOffice 365Cloud More:
We are an exciting and fast-growing IT managed services business specialising in end-to-end IT and infrastructure solutions. This is a full-time, in-person role with a shift pattern between 8:00am and 8:00pm, Monday to Friday, excluding Bank Holidays, with shift times varying within those hours. We offer opportunities for paid overtime, weekend on-call overtime, and career progression in IT. Benefits include additional leave, casual dress, company events, a company pension, on-site parking, a referral programme, and sick pay. The salary is £26,000 to £30,000 per year.
last updated 38 week of 2026