About this role
Salary: £16,000 - 26,000 per year
Requirements: Excellent understanding of Microsoft Server operating systems, Windows Server, DNS and DHCPStrong knowledge of our core hardware and software productsBasic knowledge of Apple Mac operating systems and troubleshooting for iPhone/iPad devices and other mobile vendorsExcellent and friendly customer service skills, both on the phone and in personAbility to explain complex issues clearly to customersExcellent written communication skills for emails and documentationAbility to work effectively as part of a team and independentlyAbility to perform installations and project work when requiredValid drivers licence and access to a vehicleIdeally 3+ years of previous experience in a similar roleCompTIA or MTA/MCP/MCITP/MCSE certifications are desired Responsibilities: Provide day-to-day technical support and troubleshooting for customers existing hardware and software installationsAnswer customer phone calls, log support tickets and work them through to resolutionProvide on-site and remote support to customers when requiredBuild, configure and install new hardware including routers, wireless equipment, switches, servers, PCs and laptopsInstall, configure and support applications such as Microsoft Server, SharePoint, Office 365 and VOIP phone systemsWork with the team and customers on larger projects such as infrastructure refreshes, disaster recovery and infrastructure virtualisationRespond to monitoring alerts and carry out proactive maintenance to reduce outages and downtime Technologies: HardwareSupportMobileOffice 365SharePointWindowsLESS More:
We are geekingITsimple, based in Frome, Somerset, and we provide day-to-day IT support, troubleshooting and installation services to our customers. We offer a competitive salary, a fun, friendly and creative working environment, and we keep travel mostly local to support a healthy work-life balance. We also encourage our team to take on key roles as we continue to grow, with plenty of opportunities to progress your career. Benefits include company events, a company pension and on-site parking. This is a full-time, in-person role.
last updated 38 week of 2026