About this role
Product Owner-HEDIS and STAR
Overview: The Infosys Healthcare unit is dedicated to transforming the healthcare industry by leveraging cutting-edge AI-driven solutions to simplify complexities and enhance patient experiences. We focus on creating connected ecosystems, optimizing operations, and delivering superior care across all touchpoints. Join us to be a part of a team that is at the forefront of healthcare innovation, driving down costs while improving patient outcomes.
Job Description: In the assigned Job Role of Product Consultant 2, your Area Of Responsibility will be as below:
⦁ Assist in analyzing functional and non-functional requirements and technical feasibility of product features to be implemented. ⦁ Document customer requirements and analyze the requirements gathered, ensuring that all relevant information is captured for further development. ⦁ Conduct market study and analysis to enable definition of product requirements and features. ⦁ Actively participate in competitive analysis and risk assessments. ⦁ Assist in creation of architectural designs and structure of the product, while supporting the evaluation of technology frameworks. ⦁ Participate in product scalability and product performance assessments and assist in planning for integration with existing system. . ⦁ Identify and define product design concepts, create prototypes and structure user experience elements. ⦁ Collaborate with cross-functional teams to ensure alignment with design goals. ⦁ Participate in the development of small features and enhancements, while contributing to specific tasks within the development process. ⦁ Collaborate with internal stakeholders to gather specific customer needs and translate them into actionable development tasks. ⦁ Maintain documentation of the development process, ensuring alignment with customer expectations. ⦁ Conduct quality checks on development activities, while ensuring defined standards are met. ⦁ Conduct customer discussions to understand their requirements, while identifying customization options. ⦁ Contribute to creation of structured proposals and assist in developing tailored solutions that meet customer needs. ⦁ Refine documentation of the customization processes and co-ordinate with cross-functional teams to ensure alignment. ⦁ Develop implementation checklist to ensure all necessary steps and requirements are addressed during the integration process. ⦁ Assist in gathering system specifications, documenting integration procedures, and supporting the setup of necessary tools and resources. ⦁ Coordinate with stakeholders to facilitate smooth communication throughout the implementation phase. ⦁ Participate in production issue analysis and support resolution processes by logging incidents and validating fixes. ⦁ Maintain SOPs and operational user manual to ensure system stability. ⦁ Interact with client stakeholders when required, to resolve issues, ensuring timely responses and product fixes, along with internal stakeholders. ⦁ Draft SOPs, user guides, and workflow documentation based on team inputs. ⦁ Collaborate with team members to maintain accuracy in documentation repositories. ⦁ Maintain detailed records of work completed, learnings captured, and product behavior observed during rollouts. ⦁ Participate in knowledge transfer sessions and contribute to internal repositories.
Your contribution to the team:
⦁ Foster a collaborative spirit and demonstrate excellent communication skills with both internal teams and client stakeholders. ⦁ The ability to collaborate in all phases of the product lifecycle, from requirement gathering and architecture through customization and implementation. ⦁ The passion to create user-centric design and bring hands-on experience to prototyping, enhancing, and refining features. ⦁ Play a proactive role in testing, troubleshooting, and maintaining product quality and operational stability. ⦁ The ability to coordinate across cross-functional and client teams to ensure effective product rollouts and solution success.
Required Skill and Experience: • Experience on Quality Improvement programs, performance reporting including HEDIS and STAR. • Medicare advantage related regulations, HIPAA. • Experience working on Medicare advantage programs with good exposure to Quality improvement programs, performance reporting including HEDIS and STAR ratings • Experience in developing HIPAA compliant applications/ operational processes. • Strong understanding of healthcare payer operations. • Knowledge of SaaS architecture and integrations.
Preferred Skill and Experience: • Experience in software delivery or product implementations with experience in healthcare SaaS/BPaaS implementations • Knowledge and experience of scaled agile frameworks.
Additional Required Qualifications: • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. • This position may require relocation and/or travel to work/project location. • Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.
EEO/About Us: Benefits Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
• Medical/Dental/Vision/Life Insurance • Long-term/Short-term Disability • Health and Dependent Care Reimbursement Accounts • Insurance (Accident, Critical Illness , Hospital Indemnity, Legal) • 401(k) plan and contributions dependent on salary level • Paid holidays plus Paid Time Off About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.