About this role
Technical Customer Service Representative - Morristown, TN
Job Description: ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site"
Technical Customer Service Support Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!
Location Requirements: Must live within 50 MILES OF 2181 W ANDREW JOHNSON HWY. MORRISTOWN, TN 37814 AND BE WILLING TO COMMUTE TO SITE DAILY: THIS IS AN ON-SITE POSITION.
Job Overview Foundever is hiring Technical Customer Service Associates! We invest in our people by providing paid training along with growth and development opportunities. For example, 84% of our managers are internal promotions. Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by assisting customers with a range of accounting and tax platforms and applications.
Why You Should Join Us: • Pay: $17/hour base rate + growth opportunities up to $19/hour • 100% paid training • Dedicated time to skill development • Benefits including medical, dental, life, and vision insurance • 401k retirement plan with company match • Employee discounts • Referral bonuses • Internal Mobility (84% of our managers are promoted within) • Employee Assistance Program (EAP)
Required Experience: What We're Looking For: • Ability to multitask in and navigate between screens efficiently while assisting customers • Comfortable in a fast-paced environment • Must be 18+ years of age • High school diploma (or GED equivalent) • Must pass a criminal background
Key Skills and Responsibilities: • Handle inbound customer service calls • Drive customer satisfaction through voice, chat and email communication • Navigate multiple systems and tools • Recommend product solutions for unique customer needs