About this role
Customer Service Loyalty Advocate - Las Vegas, NV
Job Description: ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site"
Loyalty Advocate Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!
Job Overview Join Foundever’s team in Las Vegas and be part of a fast-paced, customer-first environment where your support makes a real impact. You’ll help customers resolve service and technical concerns, strengthen loyalty through smart retention solutions, and deliver an experience that drives high satisfaction—while building a career with strong training and growth opportunities.
Location Requirements: This is an on-site role at: 420 E Pilot Rd, Las Vegas, NV 89119 and you Must live within 50 miles of the Las Vegas site
Why You Should Join Us • $18/hr plus the opportunity to earn a performance bonus • Work Monday to Friday and have weekends off! • 100% paid professional training • Comprehensive benefits: medical, dental, vision • Wellness benefits including Employee Assistance Program (EAP) • 401(k) with company matching • Paid Time Off (PTO) • Employee discounts • Career growth: 93% of managers promoted within • Referral bonus
Required Experience: What We’re Looking For • 1+ year in a high-volume customer service and/or retention environment, handling complex customer needs. • Demonstrated results delivering strong FCR and CSAT/NPS performance. • Hands-on technical support experience troubleshooting device/hardware, software applications, and network connectivity issues. • Experience using CRM/ticketing systems to document interactions and track issues through resolution.
Key Skills • Customer Communication: Ask thoughtful questions, set clear expectations, and summarize outcomes and next steps. • Ownership & Reliability: Take accountability, follow through, and close loops with customers and internal teams. • Problem Solving : Identify root causes, evaluate options, and choose practical solutions. • Attention to Detail: Produce accurate documentation and spot inconsistencies that impact customer experience. • Customer Value Focused: Confidently present relevant options (e.g., upgrades, plan optimization, value-added services) in a customer-first way. • Integrity: Operate honesty, fairness, and sound business ethics.