About this role
Customer Support Associate - Orem, UT
Job Description: ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site"
Customer Support Associate Foundever is hiring Tech-Savvy and Financial Customer Service Support Associates to support leading brands across voice and digital channels. You’ll resolve account and servicing inquiries, handle specialized requests, and document insights to improve the customer experience. Success in this role requires strong troubleshooting skills, the ability to multitasking across multiple platforms, and clear written and verbal communication. Join a supportive team while you grow through coaching, ongoing learning, and clear career pathways. Apply today!
Location Requirements: Must live within the commuting range and be able to work in our Orem site at 545 East University Parkway, Orem, UT
Why You Should Join Us • Competitive wages starting at $17/h • Join a supportive community focused on engagement and recognition • Excellent growth opportunities - 93% of our management teams is hired from within • Hands-on paid classroom-style training, as well as ongoing job specific training • Comprehensive benefits including medical, dental, life and vision insurance, company-matched 401K contribution, paid vacation time, EAP and wellness program • Employee discounts and referral bonuses
Required Experience: What We Are Looking For • The flexibility to work various full-time shifts, including evenings and weekends • Ability to identify, document, and escalate product issues and customer-impacting trends • Ability to update and follow support documentation and workflows to ensure accuracy and consistency • Must legally be able to work in the US • Must be at least 18 yrs of age • Highschool diploma or equivalent • Must pass a background check Key Skills • You have customer service/contact center experience; financial services, payments, or lending exposure is a plus • You can communicate clearly and professionally, including in high-emotion or sensitive situations • You can learn quickly and navigate multiple systems while maintaining accuracy • You’re coachable, apply feedback, and stay focused on continuous improvement • You can manage time and priorities effectively in a fast-paced environment