About this role
Key accountabilities include: Check commercial accuracy of all orders and process orders entry in ERP in a timely and efficient manner, for all customers. Raise orders and for machines projects / process invoices for staged payment deliveries. Confirm price with customer prior to order. Invoice Customers including consignment stock / rentals…. Follow instructions of your top management regarding prices evolutions and various other prices instructions. Manage customers’ expectations in term of lead times and pro-actively chasing up backorder items Deal with any customer queries (late deliveries, faulty goods, stock discrepancies etc ) Provide customers with requests for datasheets, account creation etc Support external sales with customer reports / scorecards Pass on any inquiries beyond their remit to internal sales / external sales / project sales etc Follow MR (material return process) for material (defective, wrong deliveries……) Raise any credit notes for material returns / price discrepancies Check lead times of products with supply chain Deal with invoice queries / chase overdue debt Set up new accounts / send customer credit application forms When in place keep CRM updated