About this role
Job summary
An exciting opportunity has arisen for an experienced and motivated Administrative Manager to join the Medicine & Emergency Department team. This key role is responsible for the day-to-day management of the department's administrative services, ensuring the efficient delivery of a high-quality service that supports patient care and operational performance.
The successful candidate will lead and manage a team of reception staff, administrative officers and medical secretaries, providing effective leadership across a 24/7 service. You will work closely with clinical and operational colleagues to ensure that administrative processes are delivered efficiently, accurately and in line with Trust policies and NHS standards.
This is an excellent opportunity for an individual with proven NHS management experience who is passionate about service improvement, staff development and delivering exceptional patient-focused services.
Interview Date 09 October 2026 37 Hours 30 Minutes/Week You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
NO AGENCIES PLEASE
Main duties of the job
Provide day-to-day operational management of the administrative function within the Medicine & Emergency Department. Lead, support and develop a team of reception staff, administrators and medical secretaries covering a 24-hour, 7-day service. Ensure appropriate staffing levels are maintained, including management of sickness absence, annual leave, rostering and performance management. Monitor and improve administrative processes to ensure efficient patient pathways and high-quality service delivery. Work collaboratively with clinical teams, senior managers and corporate services to support departmental objectives. Ensure compliance with Trust policies, NHS standards, information governance requirements and national targets. Oversee the management of patient administration systems and ensure data quality standards are maintained. Support service development initiatives and contribute to quality improvement and transformation projects. Produce reports and performance information as required to support operational management.
About us
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
With around 2 million contacts with patients every year, we deliver care from:
Royal Victoria Infirmary (RVI) Freeman Hospital Newcastle Dental Hospital Cramlington Manor Walks Urgent treatment centres Newcastle Fertility Centre Northern Centre for Cancer Care, North Cumbria Northern Genetics Service These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description Job responsibilities
To be responsible for the day to day management of an efficient, effective and comprehensive secretarial and administrative support to the Directorate. To lead, coordinate and manage the A&C teams within budget constraints i.e. Medicine & Emergency Department. To manage A&C recruitment, induction, probation, appraisal, disciplinary, training and personal development. To ensure that the A&C function meets national and local targets including waiting time targets Responsible for data quality associated with the administrative function of the Directorate Responsible for A&C issues associated with all front of house / reception and areas To assist the Management in the collection, collation and presentation of information pertaining to all aspects of the service. To manage the design, implementation, monitoring and communication of service improvements and suggest new ways of working to improve efficiency and realise cost improvement targets. To ensure that Trust and Directorate objectives, policies and directives are communicated and implemented in a timely and appropriate manner to the A&C staff.
Person Specification
Knowledge Essential
oKnowledge of human resource management and an appreciation of the necessity to gain knowledge of Trust HR policy and procedures oA good understanding of the cancer environment associated with national and local standards and legislation oKnowledge and understanding of managing a Medical Records Department oKnowledge of the legal requirements relating to the retention of medical records oKnowledge of legal requirements relating to patient records including the Data Protection and Access to Health Records Act oKnowledge of relevant Trust IT e.g. eRecord, PAS, case note tracking systems etc oKnowledge of the NHS and Trust complaints procedures oKnowledge of NHS National Policies and Initiatives including Department of Health Waiting Time targets
Desirable
oKnowledge of the Directorate oKnowledge of medical terminology/ extensive previous experience as a senior medical secretary
Skills Essential
oAdvanced IT skills to include Excel, Word, PowerPoint and Outlook oExcellent communication skills, able to converse fluently, logically and confidently with multi disciplinary personnel both internal and external to the Trust, and in difficult, sensitive and contentious situations
Desirable
oPresentation skills
Experience Essential
oMust possess significant previous experience ideally in the NHS at management or senior administrator/ secretary/ supervisor level
Qualifications Essential
oDegree level education in a relevant subject or equivalent experience oEducated to GCSE level including GCSE English Language Grade 4 or above or equivalent experience oAn IT qualification such as ECDL or Microsoft Office Specialist qualification (or equivalent experience)
Desirable
oA recognised management qualification at certificate level or a commitment to work towards this oRSA Level 3 or equivalent experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name The Newcastle upon Tyne Hospitals NHS Foundation Trust
Address Trustwide
317 Trustwide
NE1 4LP
United Kingdom
Employer's website https://careers.nuth.nhs.uk/why-us (Opens in a new tab)