About this role
Job summary
We are a very busy and friendly Radiology Department looking for a new member of the team to meet and greet patients in a professional, compassionate and efficient manner and to ensure that patients and their families are welcomed and kept updated during their stay with us in Radiology.
Main duties of the job
To meet and greet patients into the Radiology Department in a caring and compassionate manner remaining professional at all times.
To maintain records regarding admission and discharge on Radiology systems.
General clerical duties including daily printing and scanning of documentation.
To liaise with the wider team, other departments, GP's and colleagues in a professional manner.
Follow departmental or standard operational procedures.
Assist with induction of new staff.
Ensure the confidentiality of patients' records in line with Trust and Caldicott guidelines at all times.
Undertake any training that is required for the safe effective execution of the duties of the post.
About us
As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.
We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.
We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.
Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.
Please visit our website - https://www.lhch.nhs.uk/
Please follow this link for a tour of our site - https://bit.ly/36ylsoq
Job description Job responsibilities
To be an ambassador for the Radiology Department by providing an efficient and professional reception service. To be responsible for maintaining the administration and storage of data, in accordance with local policies and procedures. To deal with enquiries from staff, GPs, various external agencies, members of the public and visitors to the service in person and over the telephone, referring appropriate queries to the relevant member of the Radiology Team when necessary. To communicate effectively with all members of staff and external agencies ensuring that a professional manner is always maintained. Providing information to the management team when requested and use initiative to escalate any issues as appropriate. Escalating issues to the Team Leader as appropriate Communicating with patients and patient relatives in a caring, sensitive and reassuring manner using tact and diplomacy both in person and over the telephone. To understand potential barriers to communication, e.g. language difficulties, disabilities, and modify style/method of communication appropriately. To escalate service issues of risks and concerns raised by services user to senior staff. Assist with photocopying duties as necessary and scanning documentation daily Always maintaining the confidentiality of patient information. Team working. Managing correspondence including post and emails. To participate and co-operate fully with personal development reviews and continuing education programmes, to maintain and improve standards of practice and facilitate personal development. To take responsibility for good housekeeping in the Reception and Waiting area, ensuring they are kept clean and tidy.
Person Specification
Qualifications & Education Essential
GCSE English or equivalent
Desirable
Experience in working in healthcare
Knowledge and Experience Essential
Microsoft Word Previous admin experience Working in a team Maintaining confidentiality
Desirable
CRIS Previous NHS experience
Skills & Abilities Essential
Excellent communication and interpersonal skills Ability to prioritise Reliable and works to high standards Adaptable to change Able to work on own initiative Professionalism Team player
Desirable
Problem solving Excellent organisational and time management skills
Values & Behaviours Essential
Adherence to the trust values and behaviours Flexible
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Liverpool Heart and Chest Hospital
Address Liverpool Heart and Chest Hospital
Thomas Dr
Liverpool
L14 3PE
United Kingdom
Employer's website https://www.lhch.nhs.uk/ (Opens in a new tab)