About this role
Job summary
We will be hosting a Recruitment Day on 24 September. Once your application has been reviewed, shortlisted candidates will be contacted directly and invited to attend the event, where they will have the opportunity to learn more about the role and meet members of the team.
As a Health Care Assistant you will be at the heart of this service, supporting patients during transfers, ensuring their safety and comfort, and working alongside qualified nurses and other healthcare professionals. Every shift brings variety, from providing crisis intervention to maintaining a reassuring presence during transport. If you want a role where your care and professionalism make a genuine difference, Prometheus is the place to build your career.
Main duties of the job
In this role you will be a key figure in ensuring that every patient we care for feels safe, supported and respected.
From the moment a transfer begins until the patient reaches their destination, you will play a hands-on role in safeguarding both their physical and emotional wellbeing.
You will:
* Assist qualified nurses in the safe transfer of patients, ensuring every move is handled with care and professionalism
* Deliver compassionate care, maintaining dignity and comfort at all times even in challenging situations
* Provide crisis intervention for patients experiencing mental health difficulties, offering reassurance and practical support
* Drive ambulances when required, ensuring safe, smooth and timely journeys
* Complete accurate handovers and essential paperwork, capturing risk histories and current presentations to ensure continuity of care
* Respond calmly and effectively to emergencies, using your training and judgement to act in the patient's best interests
* Follow safeguarding policies for both children and adults, always keeping safety and wellbeing as the priority
* Take part in mandatory training, meetings and reviews so your skills and knowledge stay up to date
* Check vehicles and equipment before each journey, reporting any issues promptly so we can deliver safe and reliable service
* Build positive relationships with patients, colleagues and partner agencies, promoting equality, diversity and respect in every interaction
About us
Prometheus Safe & Secure is a specialist provider of secure patient transport and enhanced observation services for people with mental health needs. Operating 24 hours a day, 7 days a week across the UK, we work in partnership with the NHS and private healthcare providers to deliver safe, dignified and compassionate support when it is needed most.
Our services include secure patient transport for planned and urgent transfers, including those under the Mental Health Act, as well as enhanced observation and "bed watch" support in hospitals, A&E departments and Section 136 suites.
Every journey and placement is managed with patient safety, dignity and respect at the forefront.
We are regulated by the Care Quality Commission and are members of the Independent Ambulance Association.
Our Birmingham service currently holds a CQC overall rating of "Good." Clinical governance, safeguarding and staff training are central to everything we do, ensuring we meet the highest standards of quality and compliance.
Our teams are made up of experienced mental health professionals and trained support staff who provide therapeutic, person-centred care designed to minimise distress and protect wellbeing.
With a dedicated operations hub, we provide nationwide coverage, rapid response and a seamless service that reduces pressure on frontline healthcare providers.
Job description Job responsibilities
You will:
Assist qualified nurses in the safe transfer of patients, ensuring every move is handled with care and professionalismWork 162.5 per month on a rota basis including day and night shifts, and will attend in a full company uniform as required.Deliver compassionate care, maintaining dignity and comfort at all times even in challenging situationsProvide crisis intervention for patients experiencing mental health difficulties, offering reassurance and practical supportDrive ambulances when required, ensuring safe, smooth and timely journeysComplete accurate handovers and essential paperwork, capturing risk histories and current presentations to ensure continuity of careRespond calmly and effectively to emergencies, using your training and judgement to act in the patient's best interests
* Follow safeguarding policies for both children and adults, always keeping safety and wellbeing as the priorityTake part in mandatory training, meetings and reviews so your skills and knowledge stay up to dateCheck vehicles and equipment before each journey, reporting any issues promptly so we can deliver safe and reliable serviceBuild positive relationships with patients, colleagues and partner agencies, promoting equality, diversity and respect in every interaction
Person Specification
Qualifications Essential
Mandatory: * Experience in a healthcare support or compliance focused role ** We will be holding a recruitment event on 24 September 2026. If your application is successful, you will be invited to attend at an allocated time slot, which will be confirmed with you in advance. **
Desirable
Qualified to NVQ level 2 Qualified to Care Certificate
Knowledge and Skills Essential
Ability to provide quality care Good interpersonal and communication skills
Experience Essential
Mandatory: * Enhanced DBS clearance for both adults and children * Full UK driving licence covering both manual and automatic vehicles with 6 or fewer points * Right to work in the UK ** We will be holding a recruitment event on 24 September 2026. If your application is successful, you will be invited to attend at an allocated time slot, which will be confirmed with you in advance. **
Desirable
Experience of Mental health ward based or community based Experience with under 18
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Prometheus Safe and Secure
Address Unit 110
Fort Dunlop
Birmingham
B24 9FD
United Kingdom
Employer's website https://www.psecure.co.uk/ (Opens in a new tab)