About this role
Job summary
Are you an organised, proactive individual who enjoys working in a fast-paced environment and making a real difference to patient care? We are looking for an enthusiastic Ward Clerk to join our friendly and dedicated team on Collingwood Ward.
This is an exciting and rewarding role at the heart of the ward, where no two days are the same. As a valued member of the multidisciplinary team, you will play an important part in supporting patients, families and colleagues, helping to ensure a positive patient experience throughout their stay.
We are looking for someone with excellent communication and organisational skills who can build positive relationships and work confidently in a busy healthcare setting. You will be a key point of contact on the ward, providing a professional, welcoming and compassionate approach at all times.
Whether you already have experience in an administrative role or are looking to develop your career within the NHS, this is a fantastic opportunity to join a supportive team and gain valuable experience in a healthcare environment. In return, you will work alongside dedicated professionals, receive ongoing support and development, and make a meaningful contribution to the delivery of high-quality care.
If you enjoy working with people, thrive in a team environment and want a role where your contribution truly matters, we would love to hear from you.
Main duties of the job
*The Administrator will deal efficiently and competently on a daily basis with highly complex administrative tasks often with tight deadlines.
*The post holder will be required to provide support to Physical Health Inpatient Matron and Admin Manager and the physical health wards.
*The Administrator will demonstrate integrity and confidentiality and will support to organise meetings within electronic diaries, minute taking, taking messages and assist with managing online systems such as ordering, E-roster and SBS.
*Ensure key communications to all Senior Management within the Area an auditable trail using an e-mail system.
*Deal with incoming telephone calls and other enquiries in a professional and helpful manner and pass messages to the relevant manager in a timely fashion.
*Ensure preparation for meetings and offsite travel arrangements are completed and documents required are available.
The Administrator alongside the Clinical Admin Team share responsibility for:-
*Patient/client care by providing information and/or advice of a non-clinical nature about patient pathways, re-directing as necessary to the appropriate department/service
*Liaise and communicate, effectively with internal and external organisations, staff and service partners, visitors and patients as required.
NB: the duties described are not an exhaustive list but are intended as an accurate reflection of the duties and responsibilities of the post at the time the job description was produce
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
Job description Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification
Qualifications Essential
Good standard of education GCSE or 'O' level education including either English or Maths -- Grade C or above Vocational qualification e.g. RSA III typing, ECDL, NVQ Level 2/3 in business administration or similar or equivalent experience Car driver with business class insurance and willing to use as cross-cover may be needed between wards at different sites. Computer literate. Competent with Microsoft Office: e.g. Word, Excel, Outlook, Power Point At present, the Trust is unable to offer Skilled Worker visa sponsorship for this post. Applicants must have the right to work in the UK at the time of application.
Desirable
NHS experience RiO Trained
Experience Essential
Experience in an administrative role Ability to make own decisions and work on own.
Desirable
NHS experience
Additional Criteria Essential
Ability to communicate effectively and professionally to all levels of staff, both written and verbal. Excellent interpersonal skills Ability to work in a logical and structured way. Ability to organise own work and meet deadlines, with competing demands Self-motivated, proactive and flexible to changing needs. Ability to work independently, whilst also effective within a team Excellent organisational skills Accurate IT skills for using local IT systems/ electronic mail etc. Ability to type using a word processing package Ability to build relationships with people from different disciplines and organisations
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Address Gosport War Memorial Hospital
Bury Road
Gosport
Hampshire
PO12 3PW
United Kingdom
Employer's website https://hiowhealthcare.nhs.uk/ (Opens in a new tab)