About this role
Job summary
Are you an organised, friendly and proactive individual looking to make a real difference to women, babies and families at one of the UK's leading maternity services?
We are seeking an enthusiastic Ward Clerk to join the Rosie Hospital Delivery Unit team.
As the first point of contact for patients, visitors and staff, you will play a vital role in supporting the smooth and efficient running of our busy Delivery Unit. You will provide administrative support, manage patient information systems, coordinate communications, support patient flow and help create a welcoming and safe environment for women and their families during an important time in their lives.
We are looking for someone with excellent communication and organisational skills, the ability to work under pressure, and a commitment to delivering outstanding customer service. In return, you will join a supportive team dedicated to providing safe, kind and excellent care every day.
Main duties of the job
Be the first point of contact on the ward for staff, patients and visitors either face to face or over the telephone.
Input information onto the EPIC system.
Be responsible for the administrative admission of all women and babies to the ward.
Create medical records for women not previously cared for at CUH.
Return notes and documents no longer required on the Unit to Medical Records, ensuring that all necessary documentation/filing has been completed.
Arrange appointments for Clinics, Ultrasound, etc.
Greet visitors face-to face and respond to requests for basic information.
Receive and respond to straightforward telephone call.
Receive and respond to straightforward emails.
Complete straightforward forms/administrating/correspondence using templates.
Liaise with colleagues with issues outside your control.
Book appointments.
Maintain stock levels and place orders.
Collect, open and distribute mail.
Input information on Trust systems (i.e EPIC, RealTime etc.).
Cover other positions with work area during absence.
Any other administrative duties as required.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
All roles in the Trust include a mandatory 12-week training period. Therefore, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.
All appointments with a start date on or after 1 October will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
This vacancy will close at midnight on 23rd September 2026.
Interviews are due to be held on 5th October 2026.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications Essential
Numerate and literate Educated to GCSE level or equivalent
Desirable
Educated to GCSE level A-C or equivalent
Experience Essential
Administration experience Customer Service experience Reception experience
Desirable
Previous hospital experience
Knowledge Essential
Understanding of confidentiality Ability to follow procedures and protocols
Desirable
Experience of using EPIC data entry
Skills Essential
Keyboard skills Good organization skills/ability to prioritise. Excellent communication skills Ability to work as part of a Team. Ability to act on own initiative Methodical Ability to work under pressure
Additional Requirements Essential
The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent. Adaptable and flexible approach to work
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Cambridge University Hospital NHS Foundation Trust
Address Addenbrookes Hospital-Division E
Hills Road
Cambridge
CB2 0QQ
United Kingdom
Employer's website https://www.cuh.nhs.uk (Opens in a new tab)