About this role
Job summary To work efficiently within a multi-disciplinary team to provide administrative assistance within the Trust and services offered by the trust.
To provide a professional and efficient service. To communicate effectively with other staff members. To assist with the smooth running of Cardiology outpatients and breathlessness pathway. There is no requirement to line management of staff in this position.
Main duties of the job We are seeking a friendly and organised individual to join our Cardiology team at The Princess Alexandra Hospital. The successful candidate will provide reception and administrative support, welcome patients, manage appointments, answer telephone enquiries, and help ensure a positive patient experience. The role requires excellent communication skills, a good level of IT competency, and the ability to work effectively in a busy healthcare environment while maintaining confidentiality at all times.
About us The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wave; a national programme thats changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector.
This means were working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives.
Were a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences.
Join us and help shape the future of care in West Essex.
Job description Job responsibilities
To speak with patients on the telephone to advise of bookings. To greet all patients in a warm and friendly manner. To treat all patients at all times in a sensitive, honest and courteous manner. To advise and direct patients throughout their visit, maintaining good customer relationship and care. To assist patients with outpatient administrative queries. To receive patients into clinic, ensuring that all personal details are correct on the hospital information system (Alex Health) and change details as required. To book patients on Alex Health to show attendance. To answer the department phone in a polite and friendly manner, dealing with day-to-day queries or efficiently forwarding the call to the appropriate person. To carry out any other clerical duties which may arise within the department. To complete any other administrative duties as required. To deal with enquiries from all service users in a helpful, courteous and diplomatic manner. To work flexibly according to the needs of the service, including cover of colleagues during periods of leave. To work on own initiative and make confident decisions as required to ensure efficient service
Person Specification
Qualifications Essential
Educated to GCSE level 2 standard in English and Maths or equivalent experience. NVQ3 level or equivalent administration experience. ECDL or equivalent experience.
Experience Essential
Previous recent clerical experience Experience in handling confidential and sensitive data Experience and/or knowledge of using ALEX HEALTH and CRIS Previous experience of working in a team
Desirable
Experience of booking patients in line with National and Trust waiting time standards Experience and/or knowledge of at least one electronic booking system currently used by the Trust. Previous experience within an admission function dept. in the NHS.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Princess Alexandra Hospital NHS Trust
Address The Princess Alexandra Hospital
Harlow
Essex
CM20 1QX
United Kingdom
Employer's website https://www.pah.nhs.uk (Opens in a new tab)