About this role
Job summary
You will be expected to develop, supervise and monitor the performance of Supervisory staff and Domestic Services staff to ensure that premises managed by QE Facilities Ltd are presented in such a manner as to promote an image of high standards of cleanliness, order, and patient/ client well-being.
Main duties of the job
Supervise and develop a team of people. Including coaching and training of Supervisory Staff and Domestic Services staff. Monitor performance levels by reviewing fault sheets provided from internal auditing. Ensure staff work in a safe manner observing all Infection Prevention Control measures, Health and Safety, COSHH, moving and handling training etc. at all times. Plugs and cable checking on all domestic equipment. Carry out probationary reviews with new starters, support and guide front line staff. Arrange and manage appraisal process and support development needs identified. Compile/Check weekly rotas ensuring all shifts are covered. Manage allocation of annual leave and ensure staffing levels are maintained. Ensure daily, weekly, and regular cleaning and infection control practices as defined by QE Facilities Ltd Policy, Procedures and Service Level Agreements within the designated area(s). Supervise daily, weekly and monthly scheduled tasks are signed off ensuring all related actions are completed. Oversee work completed by external window cleaning contractor whilst on site quality check work and ensure any remedial action required is completed. Undertake fault call logging for maintenance services provided by QE Facilities and its contractors. Offer support at "hands on level" when require. Carry out documents conversations and step one performance management in line with the performance management policy. Any other duties in line with level of authority.
About us
QE Facilities (QEF) is a wholly owned subsidiary company of Gateshead Health NHS Foundation Trust (GHNT), based in the North East of England.
We provide a range of non- clinical services to GHNT and other NHS organisations. Our services include: estates, facilities services, procurement, medical engineering and devices, endoscopy decontamination and sterile services, transport, out-patient pharmacy, and prevention & management of violence & aggression training (PMVA).
In addition we provide consultancy services, advising clients on all aspects of establishing a subsidiary company within an NHS body to the provision of VAT compliance advice.
QE Facilities work to their own Terms and Conditions and these are not the same as Gateshead Health NHS Foundation Trust Terms and Conditions. This is not an Agenda for Change Pay Rate.
We do not hold a sponsorship licence and are unable to offer employment under any sponsorship arrangement.
Job description Job responsibilities
We are looking for reliable, flexible and well-motivated individuals who take pride in their work, to work as Domestics Supervisor at QE Hospital. Main job purpose and duties are focused around the cleaning of the patient environment. Duties may also include food and beverage service in the patient environment.
We are committed to the delivery of a high quality patient experience. The successful candidates will be expected to maintain high standards of cleanliness. You must be able to work effectively as part of a team under pressure and have a flexible attitude to your work to meet service needs.
Ordering and maintaining stock using stock management system. Order non stock items to meet service needs Carry out return to work interviews, complete step one reviews in line with the managing attendance policy
Person Specification
Knowledge Essential
oUnderstanding customer care and quality standards (E) oCleaning procedures and protocols (E) oCleaning chemicals application and storage( Experience working in a domestic role/in a healthcare setting at a Supervisory level (E)
Desirable
oConstructive team working and participation including multi-disciplinary team relationships oPersonal organisation and time management oExcellent communicator (written and verbal) oGood organisational skills oAbility to work under pressure and to tight dead lines
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name QE Facilities
Address Queen Elizabeth Hospital
Sherriff Hill
Gateshead
NE9 6SX
United Kingdom
Employer's website https://www.qefacilities.co.uk/ (Opens in a new tab)