About this role
Job summary
? Join Our Friendly Property and Facilities Management Team as a Switchboard Manager
You should be a highly motivated team player with an operational knowledge of switchboard services within an acute hospital setting along with experience of managing teams.
You will be responsible for the efficient running of the Switchboard team providing management and support to a friendly team of switchboard operators as well as ensuring the team provide a high-quality service to our patients, visitors and staff.
If this sounds like this could be for you, come and join our supportive and close-knit Switchboard Team at Frimley Health NHS Foundation Trust.
Main duties of the job
As aSwitchboard Manager, you'll be a vital part of our 24/7 communications hub, helping to ensure patients, staff, and services stay connected - especially in emergencies.
You'll be based at Wexham Park Hospital but will also manage the switchboard operations at Frimley Park Hospital and will need to be able to move between the two sites at times. This role is perfect for someone who is calm, organised, and responsive.
What You'll Do
Proficiently operate the computer based switchboard covering the full range of operator duties. Monitor the efficient operation of the switchboard service. Collating monthly performance data for quality and auditing purposes. The post holder must deal with any problems that arise, considering the options and consequences, then deciding on the appropriate course of act to take and implementing it. To provide suggestions and changes for the department on the above protocols and procedures that are used within the switchboard department. Assist the Associate Director of Soft FM in managing the switchboard service to deliver a high quality and cost-effective service that is responsive to the needs of the Trust in line with agreed Trust Policies and Procedures. Attending meetings to discuss switchboard services with key stakeholders To review and manage all complaints received within the department, take responsibility for analysing to identify trends and ensuring effective processes are in place to implement any resulting change as Required
About us
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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Job description Job responsibilities
Please see attached job description and person specification for further information.
Apply today to Join Our Friendly Property and Facilities Management Team as a Switchboard Manager
Person Specification
Qualifications Essential
Degree or equivalent experience in switchboard or contact centre
Desirable
Customer Services qualification
Experience Essential
Previous experience managing telecoms Demonstrative technical experience in software applications Working within multidisciplinary teams People management experience Working with communication systems and information networks Demonstrative technical experience in software applications IT Systems management
Desirable
Experience of improving work procedures and practices Experience of Clinical systems Training experience Experience of System Implementation in the NHS Experience of System Implementation/planning
Skills and Knowledge Essential
Strong knowledge of Telephone systems and bleep services Good problem solving and negotiating skills Good interpersonal skills and able to interact with a range of people including non-technical users, managers, suppliers, contractors, facilities management and medical staff Able to record complex technical details accurately and able to document technical procedures Good interpersonal skills and able to interact with a range of people including non-technical users, managers, suppliers, contractors, facilities management and medical staff Able to plan and organise a number of activities and continually reprioritise to meet changing deadlines and in response to unforeseen problems or events Excellent communication skills and able to liaise effectively with staff at all levels Competent with using, managing and training multiple IT Systems
Desirable
High standards of administration and record keeping Understanding and knowledge of health service information systems and the role of Information Governance Change management knowledge and experience of large system deployments within a healthcare environment
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Frimley Health NHS Foundation Trust
Address Wexham Park Hospital
Wexham Street
Slough, Berkshire
SL2 4HL
United Kingdom
Employer's website https://www.fhft.nhs.uk/ (Opens in a new tab)