About this role
Job summary
The Receptionist serves as the first point of contact for patients, providing a professional, welcoming and efficient service. The role involves managing enquiries and appointments, supporting patient flow, maintaining accurate records and protecting confidential information. The Receptionist acts as an important link between patients and the clinical team, communicating sensitive information appropriately and identifying matters that require prompt attention. Through effective organisation and excellent customer service, the Receptionist contributes to patient satisfaction and the smooth day-to-day running of the practice.
Main duties of the job
1. Duties and Responsibilities
a) Answering calls, making outbound calls, responding to emails and managing calendars.
b) General medical administration, including using the Accurx triage system.
c) Preparation of practice correspondence, memos and reports.
d) Co-ordinate and manage Appointment books.
e) Respond professionally to emails.
f) Maintain accurate records in filing systems and databases.
h) Act with sensitivity and discretion, maintaining patient confidentiality.
About us Our Mission and Purpose Statement
At The Hill Surgery we provide the care for our patients, that we would want for ourselves.
We provide personal, professional and person-centred care to our patients. We use effective technology to ensure patients can access services, receive timely triage, treatment and referral to meet their needs.We work with our patients to empower them to take control and to manage their own healthcare, by understanding and responding to their needs and involving them in decision making about their care wherever possible.We will create and maintain an educational environment where staff can promote and share learning and best practice. All members of staff are given the opportunity to receive training to ensure they are competently skilled to carry out their duties.We provide a safe and friendly environment for our staff to work and for our patients to attend for their healthcare. Staff can approach the senior management team with queries, obtain clarification, training and undertake their roles with confidence. We have a zero tolerance policy to all forms of abuse.
Job description Job responsibilities
Receptionists play a vital role in as the first point of contact for patients. Receptionists help manage patient flow, ensure accurate record-keeping, and maintain confidentiality. Receptionists act as a communication bridge between patients and clinical staff, often handling sensitive information and prioritising cases. By providing a welcoming and organised environment, they contribute significantly to patient satisfaction and the overall efficiency of the practice.
Person Specification
Experience Essential
Essential / desirable skills and characteristics include: a) Proven experience in an administrative role. b) Confident in the use of ICT, including Microsoft Office (Word, Excel, PowerPoint, Outlook). c) Excellent written and verbal communication skills. d) Ability to solve problems and use initiative. e) Strong organisational skills with the ability to multitask and prioritise tasks. f) A keen eye for detail. g) An ability to work independently and with minimal supervision. h) Working knowledge of office administration systems. i) An ability to engage with a wide variety of people including patients, staff and other service providers. Prior experience in a reception role is preferred, but interpersonal skills, flexibility and confident communication and ICT skills are essential.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Hill Surgery
Address The Hill surgery
Ore clinic, 407 Old London road
Hastings
East Sussex
TN35 5BH
United Kingdom
Employer's website https://www.thehillsurgery.nhs.uk/ (Opens in a new tab)