About this role
Job summary
West London NHS Trust is recruiting a full-time Facilities Coordinator to support reception and building services at Carmelita House in Ealing Broadway, with additional responsibilities across our Ealing and Hounslow community sites.
You will be part of a community team helping to provide a clean, safe and welcoming environment for patients, staff and visitors. You will work closely with clinical teams, Estates and Maintenance services, our contracted cleaning partner OCS, and other contracted service providers to support the effective management and delivery of building services.
The role will involve coordinating and monitoring a range of facilities services, including cleaning, catering, security, gardening and general building services. You will help ensure services are delivered to a high standard and respond effectively to the needs of patients, staff and visitors.
We are looking for an enthusiastic, efficient and friendly person with excellent organisational and communication skills. You should be educated to a good standard or have equivalent experience in facilities services, together with a sound administrative background.
The role is based at Carmelita House in Ealing Broadway, but regular travel across Ealing and Hounslow community sites will be required
Main duties of the job
Be responsible for the day to day monitoring and auditing of contracted services for catering, pest control, waste management, linen, security, car parking, grounds and gardens and all associated Facilities services including those received on the Service Level Agreement from the designated provider.
Be responsible for the day-to-day monitoring of community services Hounslow and Ealing services provided by the in-house team or third party provider, identifying areas where service and efficiency can be improved.
Liaising on a day-to-day basis with Facilities Supervisors and Managers reporting service deficiencies as appropriate and ensuring that remedial action is taken as required
Respond to any complaints/concerns or queries in relation to the services provided and assisting in the investigation of incidents/ complaints of poor performance and where appropriate ensure that line management is fully aware of issues.
Responsible for the day to day management of the Security Supervisor within their own areas and cover for other teams as requested by the Facilities Manager.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications and Training Essential
Functional Skills Level 2 in Maths and English or Equivalent GCSE grade 9-4 or Grades A to C
Desirable
Driver's License.
Experience Desirable
Experience working within facilities services (domestic / catering / portering /transport or sustainability etc). NHS experience Work experience
Knowledge Essential
Ability to balance complex priorities in a demanding environment. Excellent communication skills (written and oral) whilst also possessing the ability to present effectively, thereby creating a positive impact on listeners. Ability to work collaboratively with other colleagues. Ability to plan and coordinate a broad range of tasks, and can work under own initiative/limited supervision and prioritise key tasks.
Desirable
Knowledge of contracted services. Experience in catering.
Personal Qualities Essential
Possess competent understanding of I.T. software packages. Possess a good level of analytical and judgment skills involving facts and figures Excellent communicator.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name West London NHS Trust
Address St Bernards Hospitals
London
UB1 3EU
United Kingdom
Employer's website https://www.westlondon.nhs.uk (Opens in a new tab)