About this role
Job summary
Park lane Surgery are looking for a friendly, organised and professional Medical Receptionist to join our team on a part time basis.
You will be the first point of contact for our patients, providing a warm, welcoming and efficient service.
You will support the clinical and administration team with a range of reception and administrative duties, including answering the phone, booking appointments and helping patients with enquiries.
If you are passionate about helping people, and want to be part of a supportive team then we would love to hear from you!
Main duties of the job
Location: Park Lane Surgery
Job Title: Receptionist
Hours: 25
Contract: Fixed term, approximately 9 months maternity cover
Start date: Mid-February 2027
Job overview: To provide a high quality, professional service to patients and work alongside the Practice team.
We're looking for someone who:
Has excellent customer service skillsIs calm, professional and approachableIs confident using computer systems and has good IT skillsCan work well as part of a teamIs flexible and reliable
About us
At Hartlepool and Stockton Health GP Federation our guiding aim is to improve the health and wellbeing of local people. Relationships are key to everything we do and by working with our practice members and their Primary Care Networks, as well as other local partners, we strive to provide excellent services that help people to live their best lives.
As part of this support, we are hosting this job advert on behalf one of our members, Park Lane Surgery
Job description Job responsibilities
Duties & Responsibilities
o Key Holder
o Responsible for switching telephone service at appropriate times of the day
o Check Doctors consulting rooms and Attached Staff room before each surgery
o Answer the telephone, make appointments, record requests for home visits.
o Receive patients at Reception desk, record their arrival on the appointment system
o Direct Patients to consulting rooms
o Operate the appointment system.
o Register patients for the Patient Access Online system and assist with queries
o Send text messages to patients as appropriate, via the Mjog texting system.
o Receive repeat prescription requests, prepare and process them via the computer.
o Receive and accurately record details of messages ensuring all messages reach the relevant personnel.
o Assist in the Dispensary when required
o Print patient information leaflets when requested
o Participate in data collection.
o Acquire a working knowledge of computers in the practice.
o Waiting area keep clean and tidy during the day
o Check patient toilet between surgeries
o Print appointment lists for afternoon and following morning clinics
o Check Home Visit Book and print patient summaries
Additional Responsibilities
o Co-ordinate Child Immunisations
o Monthly shopping for staff refreshment supplies
o Fire Alarms check, test and update files
o Order supplies for Nurses and housekeeping
o Check INR/DMARD bloods weekly and review appointments
o Postnatal appointments and immunisation
You may be required to perform other related duties from time to time.
This job description is not an exhaustive list of duties but is intended to indicate the main functions and responsibilities of the post.
Person Specification
Other requirements Essential
Flexibility to work outside of core office hours. Disclosure Barring Service (DBS) check. Evidence of continuing professional development.
Experience Essential
Experience working with the general public/patients.
Desirable
Experience of working in primary care. Broad knowledge of General Practice.
Personal Qualities Essential
Polite and confident. Flexible and cooperative. Motivated. Forward thinker. High levels of integrity and loyalty. Sensitive and empathetic in distressing situations. Ability to work under pressure.
Skills Essential
Clear, polite telephone manner. Effective time management (Planning & Organising). Ability to work as a team member and autonomously. Good interpersonal skills. Problem solving & analytical skills. Ability to follow policy and procedure.
Desirable
Excellent communication skills (written and oral). Strong IT skills. Competent in the use of Office and Outlook. SystmOne.
Qualifications Essential
GCSE (or equivalent) English & Maths at Grade C or above
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Hartlepool & Stockton Health [H&SH]
Address Park Lane Surgery
Redmarshall Street
Stillington
Stockton-on-Tees
TS21 1JS
United Kingdom
Employer's website https://www.hartlepoolandstocktonhealth.co.uk/ (Opens in a new tab)