About this role
As part of our growth strategy, Kardex India Private Ltd is seeking a motivated self-starter to join our Life Cycle Service Team in the role of Field Service Engineer for Pune, India. Position is home-based and reports to the Field Service Manager, Life Cycle Service, South Zone
Your tasks PURPOSE OF THE ROLE
• Deal with all aspects of machine/unit performance and achieve a high level of first-time fix without the excessive use of parts. • Provide first line trouble shooting and removal of root cause of faults. • Escalate more complex/unusual issues to the appropriate individual/team ensuring that issue is resolved as efficiently as possible and in accordance with company policy and precedent. • Customer satisfaction, constantly strive for an improved Customer Relationship Index, CRI JOB RESPONSIBILITIES Service requests:
• Install and commission Kardex range of products. • Provide an excellent level of customer service in accordance with established policy. • Deliver basic levels of customer product training. • Communicate effectively with Customers and the line management at prescribed intervals. • Accurately report on a visit-by-visit basis via appropriate documentation/call tracker in a timely manner. • Respond to customer service requests as directed by the line management. • Work with minimum supervision, always maintaining appropriate communication. Problem Resolution
• Deal with all aspects of machine/unit performance and achieve a high level of first-time fix without the excessive use of parts. • Provide first line trouble shooting and removal of root cause of faults. • Escalate more complex/unusual issues to the appropriate individual/team ensuring that issue is resolved as efficiently as possible and in accordance with company policy and precedent. REQUIREMENTS
• Education: Engineering/Diploma in Electrical/Mechanical/Electrical Engineering or related Technical Studies. • Work Experience: Min 3-5 years working experience, preferably in field service. • Skills/competences/qualifications: • Customer- and business-oriented • Financial and commercial awareness • Structured, self-organized and self-motivated • Independent and team player • Communication skills • Interpersonal skills • Personal effectiveness • Project management/coordination • Flexible • IT-knowledge (especially Microsoft Office)
• Language: • Local language(s) – native or fluent (both speaking and writing) • Knowledge of Language(s) could be beneficial • English – fluent (both speaking and writing) • Hindi - fluent (both speaking and writing)
• Travel: Flexible to travel within state and interstate as required BEHAVIOURS & COMPETENCE REQUIRED TO PERFORM THIS ROLE:
• Able to extract diagnostic data in order to ascertain root cause of reported fault. • Logical and forward thinking when carrying out Routine Maintenance. • Logical approach to fault analysis/problems. • Able to follow laid down procedures and policies. • Able to evaluate situations and respond appropriately. • Self-motivated, self-disciplined and maintain positive attitude. • Able to cope with varying levels of stress and pressure. • Able to make decisions/judgements. • Able to work beyond working hours if required (on weekends and public holidays). • Collaborates & team effectively • Open and easy communicator • Ability to work under pressure and stressful conditions • Service-minded • Ability to influence change across multiple locations/functions and organizations • Ability to Multitask
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