About this role
• Handle customer complaints and provide effective solutions for feedback issues. • Collect feedback on product quality and service, continuously enhance understanding of customer needs, and drive ongoing improvements in the company's quality and service. • Actively support the installation, commissioning, and maintenance of new products for emerging markets and key customers to ensure satisfaction. • Review warranty parts to ensure the timely supply of necessary components for resolving client issues. • Review repair work orders, provide feedback, and finalize cost settlements. Organize communication meetings with the service team to maintain smooth communication. • Plan and implement major projects, form relevant project teams, address unexpected issues as they arise, and ensure successful delivery of results. • Collect quality information and related data on components, and assist the quality assurance and procurement departments with supplier quality improvement and claims. • Conduct after-sales data analysis, complete metric statistics, and prepare reports.
B. QUALIFICATIONS
• Over 3 years of experience as after-sales service or customer quality with a strong understanding of manufacturing processes and workflows. • Bachelor's degree or higher in refrigeration engineering or a related field. • Proficient in problem-solving tools such as 8D and KT. • Fluent in listening, speaking, reading, and writing in English.