About this role
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description: Key Responsibilities (including but not limited to)
• Central point of contact for internal and external stakeholders. • Monitor and manage daily transport operations for the CEE region. • Ensure compliance with Service Level Agreements (SLAs) agreed with external partners. • Responsible for costs and budget management, including monthly reporting. • Develop, maintain, and monitor Key Performance Indicators (KPIs). • Optimize processes by analyzing existing workflows, identifying improvement opportunities, and designing future-oriented processes. • Provide support and consulting to internal departments on transportation-related topics. • Build, maintain, and further develop relationships with industry associations and working groups. • Independently manage and lead projects aimed at improving quality, customer satisfaction, and operational processes. • Collaborate closely with internal stakeholders in accordance with the RACI matrix. • Lead regular quality review meetings with external carriers. • Define and ensure compliance with internal packaging and shipping standards. • Ensure compliance with all relevant internal policies and regulations within the department. • If applicable, assume disciplinary leadership responsibility for assigned employees.
Qualification Requirements (including but not limited to)
• Completed apprenticeship as a Freight Forwarding and Logistics Services Specialist (or another commercial/business qualification). • Additional transport-related professional qualifications are desirable. • Extensive practical experience in transport management. • Comprehensive knowledge of transportation negotiations. • At least 5 years of professional experience in logistics or forwarding environments. • Established network within the freight forwarding industry in the CEE region. • Initial leadership experience. • Project management experience. • Language skills: Polish; English proficiency (minimum B2 level). • Very good MS Office skills, particularly Outlook and Excel. • Willingness to travel (10%)
Personal Competencies
• Strong communication skills and confident professional presence. • High degree of ownership, decision-making capability, and sense of responsibility. • Strong team-oriented mindset. • Ability to manage and navigate complexity.
Onboarding Modules
• Training in all operational processes within the area of responsibility (Germany). • Training in IT applications (including Transport Management Software, Business Intelligence, Impulse, etc.). • Go-to-market familiarization in Poland, Hungary, and Romania.