About this role
• Know, understand, and incorporate the Wesco philosophy, value and vision in all business behavior, practice and decisions • Maintain up to date knowledge of Wesco customer requirements and distribution methods and timing • Maintain positive working-relationships with external customers and all inter-working departments and personnel • Provide excellent customer service with the intentions of building and maintaining customer relationships through fast and accurate processing of requests • Respond promptly, professionally, and with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action as approved by management to support customer requirements and on time delivery throughout the day • Investigate and attempt to resolve customer issues in alignment with established company policies, procedures, and work instructions • Provide LTA contract administration support, as assigned • Process, monitor, and release incoming orders, and manage internal communication for pending orders to ensure on time delivery to meet customer expectations (on a daily basis) • Prioritize orders based on urgency of product needed, specifications, and shipping and delivery requirements • Process daily release orders system and verify against contract to ensure information is correct • Process material returns (RMA's) as requested by the customer • Understand and ensure proper quality flow downs are in place for contract review • Access customer web site to update shipping and delivery status and work with customer to ensure high delivery and quality rating • Assist in issuing shopping and inventory locator service requests • Enter customer and/or vendor pricing into various databases to support sales quotes, vendor quotes and/or customer purchase orders • Prepare and follow through with customer expedite request • Train/mentor others within sales department (as assigned) • Perform ad hoc projects and tasks (as assigned) • Attend department or company sponsored training or meetings, as required